Claims Representative

| Lisle
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Description – External
Job Title – Claim Representative
Job Summary
Under broad supervision, investigates and maintains, property and/or casualty claims. Works within limited authority on assignments of moderate technical complexity. Reviews coverages, determines liability and compensability, secures information, arranges property damage appraisals and settles claims utilizing claims policies and guidelines.
Essential Duties & Responsibilities
  1. Interprets basic policy coverages and determines if coverages apply to claims submitted, escalating issues as needed.
  2. Sets activities, reserves and authorizes payment within scope of authority, settling claims in most cost effective and timely manner. Ensures prompt issuance of disbursements while effectively managing loss costs and claim expenses.
  3. Participates in performing investigations and evaluating claims through contact with insureds, claimants, witnesses and experts.
  4. Identifies and escalates serious claim developments to management efficiently and effectively.
  5. Works with account representatives, agents, underwriters, and insureds to develop a focused strategy for timely and cost effective resolution of claims.
  6. Recognizes need for negotiation, participates in planning strategy and negotiates within scope of authority.
  7. Identifies claims with third party recovery potential and coordinates with subrogation / recovery unit.
  8. Analyzes claims activity and prepares reports for management review.
  9. Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.
  10. Keeps current on state / territory issues, regulations and trends.

May perform additional duties as assigned.
Reporting Relationship
Typically Manager or above.
Skills, Knowledge & Abilities
  1. Knowledge of claims and insurance industry theory and practices.
  2. Developing technical expertise, product specific knowledge and negotiation skills.
  3. Ability to negotiate and settle claims effectively.
  4. Good interpersonal as well as verbal and written communication skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
  5. Ability to work independently. Good time management skills.
  6. Good analytical and problem solving skills. Demonstrates attention to detail.
  7. The ability to exercise independent judgement and make sound business decisions effectively.
  8. Knowledge of Microsoft Office Suite as well as other business-related software.
  9. Ability to adapt to change and value diverse opinions and ideas.

Education & Experience
1. Bachelor's degree or equivalent experience.
2. Completion of a formal claims training program or minimum six months of claims experience
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
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