Carrot Fertility is the leading global fertility benefits provider for employers and health plans, built to support employees through their lifelong fertility healthcare journey. Companies use Carrot to customize an inclusive fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood and fertility care, reducing healthcare costs and resulting in better clinical outcomes.
In this role, you will be responsible for reviewing incoming members' out-of-pocket expenses, as well as expenses incurred using their Carrot Card. You will collaborate with members of both Reimbursements, and Care Navigation to ensure an exceptional member experience. You need to be able to work between the hours of 11am -8pm PT while noting our operations hours are 2 am-8 pm PT.
This role will coordinate activity between our Care Navigation team and insurance payers to ensure that payment for applicable care is quickly and accurately facilitated.
- 1-3 years of relevant work experience including claims submission/processing experience
- Highly detail-oriented and organized
- Structured thinker and love checking things off your to-do list
- Excellent verbal and written communication skills
- Problem-solving skills to analyze, troubleshoot and resolve issues
- An innovative spirit to push the boundaries of claims operations
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The expected base salary for this position will range from $67,000 - $77,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
Founded in 2016, Carrot now supports 400+ companies and is available in more than 120 countries across North America, Asia, Europe, South America, and the Middle East. Carrot has been honored by Fast Company as one of the Most Innovative Companies of 2022, recognized for its commitment to diversity, equity, and inclusion as a gold winner in the inaugural Anthem Awards, and named to Fierce Healthcare's Fierce 15 list highlighting the most promising healthcare companies. Additionally, Carrot is certified as a Great Place to Work and an Age-Friendly Employer.