Claims Processor at Carrot Fertility (Remote)

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About Carrot:

Carrot Fertility is the leading global fertility benefits provider for employers and health plans, built to support employees through their lifelong fertility healthcare journey. Companies use Carrot to customize an inclusive fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood and fertility care, reducing healthcare costs and resulting in better clinical outcomes.

The Role: 

In this role, you will be responsible for reviewing incoming members' out-of-pocket expenses, as well as expenses incurred using their Carrot Card. You will collaborate with members of both Reimbursements, and Care Navigation to ensure an exceptional member experience. You need to be able to work between the hours of 11am -8pm PT while noting our operations hours are 2 am-8 pm PT.

The Team:

This role will coordinate activity between our Care Navigation team and insurance payers to ensure that payment for applicable care is quickly and accurately facilitated.

Minimum Qualifications: 

  • 1-3 years of relevant work experience including claims submission/processing experience
  • Highly detail-oriented and organized
  • Structured thinker and love checking things off your to-do list
  • Excellent verbal and written communication skills
  • Problem-solving skills to analyze, troubleshoot and resolve issues
  • An innovative spirit to push the boundaries of claims operations

Compensation: 

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The expected base salary for this position will range from $67,000 - $77,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.

Why Carrot?

Founded in 2016, Carrot now supports 400+ companies and is available in more than 120 countries across North America, Asia, Europe, South America, and the Middle East. Carrot has been honored by Fast Company as one of the Most Innovative Companies of 2022, recognized for its commitment to diversity, equity, and inclusion as a gold winner in the inaugural Anthem Awards, and named to Fierce Healthcare's Fierce 15 list highlighting the most promising healthcare companies. Additionally, Carrot is certified as a Great Place to Work and an Age-Friendly Employer.

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Candidate Location Eligibility:
San Francisco, CA

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An Insider's view of Carrot Fertility

How would you describe the company’s work-life balance?

As a new mom in sales, I was anxious to return from leave but Carrot has been incredible! I’ve been encouraged to create a schedule that fits my needs, allows me to be successful at work and present for my family. We’re encouraged to set our own working hours, take breaks, take time off and management leads by example. I love working at Carrot!

Lauren

Mid Market Account Executive

What's the biggest problem your team is solving?

Scalability! As Carrot evolves, we want to empower the growth of our codebase & offer more features within our product. We are planning to migrate to a Microservice architecture to help decouple the addition & sustenance of domain complexities. With the saved time & resources, we can better help our members navigate their family forming journeys.

Trisha

Product Engineer

How has your career grown since starting at the company?

During my time at Carrot, I've had the great privilege of taking part in our rapid growth year after year. At the same time, I have been able to 10x my personal career growth. I feel that I am able to make an impact on Carrot's processes and culture every day, which motivates me to push the envelope towards my own career goals.

Dan

Engineering Manager

What are Carrot Fertility Perks + Benefits

Carrot Fertility Benefits Overview

At Carrot, one of our top priorities is to maintain the health and well-being of our employees and their families. To best meet the needs of our remote-first workforce, we offer competitive benefits including a $ 15,000-lifetime maximum benefit for family forming needs, covering egg freezing, IVF, adoption, gestational carrier services, and more; several telehealth resources, including guided meditations and mindfulness programs, access to licensed therapists and coaches, and video chats with board-certified physicians from the comfort of your own home; a $100/month productivity stipend that can be used to cover anything from your morning coffee ritual to a dog walker, gym membership, or your phone bill; a $750 stipend to help create your perfect home office setup when you join the team; WeWork credits if you prefer a co-working space for a change of scenery or are looking to connect with a local colleague; 10+ paid holidays/year plus a flexible time off policy, and 14 weeks of paid parental leave for all new parents regardless of how their family was formed.

Additionally, our team stays connected virtually with weekly #ShreddedCarrots Peloton rides; biweekly company all-hands meetings and celebrations; biweekly coffee chats to get to know people in other departments; and Employee Community Groups, including Black at Carrot, Carrots for Change (social justice), Rainbow Carrots (LGBTQ+), Carrot’s Latinx, AAPI Carrots, Parents of Carrot, and Carrot Spoonies ECG.

Culture
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Carrot was co-founded by Tammy Sun, Asima Ahmad, and Juli Insinger. To learn more about our management team, please visit www.get-carrot.com/about.
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Carrot has launched Employee Community Groups, including Carrots for Change (social justice), Rainbow Carrots (LGBTQ+), Carrot’s Latinx, and AAPI Carrots, with more to come soon!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Carrot offers several telehealth resources, including video chats with board-certified physicians from the comfort of your own home.
Team workouts
Every Friday morning, our team members can opt into a #ShreddedCarrots Peloton ride to work out virtually with fellow Carrots.
Mental Health Benefits
Carrot offers several mental health resources, including appointments with licensed therapists and coaches, as well as mindfulness and meditation programs.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Carrot is happy to provide both non-child bearing and child bearing parents up to 14 weeks of fully paid time off for the birth or adoption of a new child.
Flexible Work Schedule
Remote Work Program
All Carrot team members are fully remote across the U.S. Team members work from home or utilize WeWork facilities across the US where available.
Family Medical Leave
Adoption Assistance
Carrot employees have a $15,000 lifetime maximum benefit for family forming needs, which includes adoption assistance.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Home Office Stipend for Remote Employees
All new hires are offered a $250 WFH stipend to use towards their home office setup and a monthly $100 productivity stipend supports ongoing needs of our employees.
Professional Development Benefits
Job Training & Conferences
All new hires are enrolled in Carrot University to learn about the basics of fertility care, as well as additional professional development trainings throughout the year.
Lunch and learns
Cross functional training encouraged
Promote from within

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