Claims Intake Representative at CNA

| Wyomissing
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Job Summary
Under limited supervision answer incoming Intake and Customer Service calls and emails. The hours of this role will be starting between 10 am – 12 pm ET for a 7.5 hour shift.
Essential Duties & Responsibilities
  • Receives and responds to incoming phone calls and emails by providing response by telephone and/or in writing within designated time frames.
  • Enter first notice of loss information into appropriated claim applications by determining appropriate line of business and loss type.
  • Provide assistance to our callers - insureds, agents, and providers using our systems applications and by reaching out by chat to our internal business partners.
  • Is accountable to validate and locate missing policy information prior to entering default information and/or following special handling instructions for claim routing.

Reporting Relationship
Typically Supervisor or above
Skills Knowledge and Abilities
  • Strong written, verbal and interpersonal communication skills including professional phone etiquette and the ability to work with internal and external customers at all levels
  • Build rapport with our customers and strong relationships with your colleagues by demonstrating teamwork and collaboration
  • General knowledge of the insurance industry
  • Act with a sense of urgency to provide superior service to our customers and internal business partners by taking ownership to see things through to a timely resolution.
  • Strong analytical skills with the ability to work independently and proactively to identify and resolve problems
  • Solid organizational and follow up skills needed along with the ability to work in a call center environment
  • Embrace existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.

Education and Experience
1. High school diploma GED or equivalent experience.
2. Typically a minimum six months to one year typing data entry or call center experience preferred.
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
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