Claims Consultant - EMTC

| Miami, FL | Hybrid
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Job Summary
Individual contributor responsible for overall management of highly complex environmental, molestation and abuse, and mass tort claims. Reviews insurance coverages, investigates and analyzes liability and damages and develops resolution strategy, including negotiating settlement. We will consider an experienced candidate with a strong commercial general liability background.
Essential Duties & Responsibilities

  1. Negotiates highly complex settlement packages, cost share agreements, sets direct reserves and authorizes payment within scope of authority, settling claims equitably and ensuring timely issuance of disbursements.
  2. Makes recommendations on claims handling policy and processes to management.
  3. Manages all types of investigative activity on claims to include contact with insureds, witnesses, experts, agents, etc. as well as assess opportunities for risk transfer.
  4. Coordinates discovery and litigation strategy with attorneys, including managing complex relationships with multiple parties (i.e. defense and coverage counsel, carriers, etc.).
  5. Partners with other business groups including reinsurance, law department, operations, legal services and underwriting.
  6. Maintains compliance with state/federal regulations. Stays current with legal and industry trends.
  7. Collaborates closely with leadership and teammates in the development and reporting of claim strategy and developments.
  8. Works with external parties including the insured, broker, defense counsel, other carriers in the management of claims.
  9. May be responsible for special claims projects and presentations.


May perform additional duties as assigned.
Reporting Relationship
Director or above.
Skills, Knowledge & Abilities
1. Senior level knowledge of claims and insurance industry theory and practices.
2. Advanced technical and product expertise, claims resolution and knowledge of insurance, and claims principles, practices and procedures.
3. Strong interpersonal communication, negotiation and presentation skills. Ability to effectively interact with all levels of internal and external business partners.
4. Advanced analytical and problem solving skills with the ability to manage and prioritize multiple projects.
5. Ability to deal with ambiguous situations and issues.
6. Creativity in resolving unique and challenging business problems.
7. Knowledge of Microsoft Office Suite and other business-related software.
Education & Experience
1. Bachelor's degree or equivalent experience. Professional designation preferred.
2. Typically a minimum eight years claims experience focusing on commercial general liability, environmental claims or mass tort.
3. Licensed in required states.

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An Insider's view of CNA

How would you describe the company’s work-life balance?

Work-life balance has always been a priority for me. It always will be. CNA’s hybrid working model allows me to not only maximize collaboration with my peers but also take advantage of increased flexibility by combining remote and in-office work. I’m empowered to take control of my schedule based on what works best for me and my team.

Alison Massey

Agile Scrum Master Consultant

How do you collaborate with other teams in the company?

On the Security Advisory team, collaboration is key to what we do. We sit at a unique intersection of security goals and business objectives. By working across nearly every IT team at CNA, we balance the need for maintaining secure initiatives and keeping projects on track. It’s our job to find the best, secure path to ‘Yes’ for business requests.

Zach Jones

Director, Security Advisory

How has your career grown since starting at the company?

I joined CNA as a contractor and became a full-time employee after an eight-year contractor journey. I’m passionate about solving technical challenges and CNA allows me to foster that passion. Every day, I learn about emerging technologies. I’m empowered to develop, grow, and create a career that works for me and my lifestyle.

SenthilKumar Asokan

Applications Engineer Senior Specialist

How do your team's ideas influence the company's direction?

Enterprise Architecture creates foundations for IT expectations across CNA. I’m on a team that builds reusable IT assets, communicates best practices, and decides standards for tooling, and more. I influence CNA outside of my role, too, specifically through CNA’s Employee Resource Groups. I’m empowered to influence both IT and our culture of inclus

Lisa Smith

Architecture Senior Specialist

What does career growth look like on your team?

Career growth can take on many different forms at CNA, and that’s because there are always opportunities to acquire transferrable skills. On my team specifically, we’re encouraged to identify and work toward development opportunities that matter to us. We’re empowered to make a difference while advancing our careers.

Josie Lee

Director, HR Business Partner

What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Some meals provided
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Online course subscriptions available
Paid industry certifications

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