Claims & Benefits Specialist at Accolade (Philadelphia, PA)

| Philadelphia, PA
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About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit .
Role overview
The Claims & Benefit Specialist is responsible for providing Accolade Health Assistants (AHAs) accurate and timely resolution to their clients' problems while coaching AHAs and improving their claims and coverage knowledge. Claims & Benefit Specialists primarily work inbound tasks and instant messages from our AHAs, and resolve complex claim, benefit, and eligibility issues by using internal resources, health plan carrier systems, and coordinating with our health plan partners. The Claims & Benefit Specialist will seek to understand the AHA's question or concern, effectively and efficiently identify and resolve the claim or benefit question, while delivering an excellent and empathic service experience.
A day in the life...
  • Act as a trusted resource for complex claims and benefit questions and issue resolution.
  • Act as a liaison to our health plan partners and providers in solving complex claims and benefit issues.
  • Educate AHAs by helping them better understand claims and benefit questions/issue resolution and support ongoing training/learning with frontline employees.
  • Collaborate with Accolade teammates, health plans, and providers to deliver the best possible service experience for Accolade clients.
  • Handle claim disputes with partner health plans on behalf of the client
  • Ensure compliance with internal and external health plan partner business processes.
  • Develop and maintain solid working relationships and processes with health plans and other payors.
  • Support AHAs with eligibility, benefits, and claims questions and/or issue resolution, including understanding the root cause of the issue Handle claims disputes with partner health plans on behalf of the client. Handle claim disputes with partner health plans on behalf of the client
  • Listen, assess, and comprehend the clients' presenting issue(s) and use critical thinking, judgment, and problem solving to take appropriate action.
  • Identify opportunities to improve how we resolve claims and benefit issues, including improvements to MRM (our customized service platform), our benefit content, and other tools and resources.
  • Leveraging your industry knowledge and influencing skills, encourage future collaboration with health plans and providers.
  • Participate in special projects as requested
  • Provide colleagues with timely and accurate solutions to their client's complex claims problems.
  • Effectively manage an ongoing portfolio of claims/benefits issues, ensuring timely, complete and accurate resolution in support of client expectations and health plan processing guidelines.
  • Provide colleagues with timely and accurate solutions to their client's complex claims problems.
  • Effectively manage an ongoing portfolio of claims/benefits issues, ensuring timely, complete and accurate resolution in support of client expectations and health plan processing guidelines.

What we are looking for...
  • A thorough understanding of health care delivery, previous experience with medical benefits and claims from either provider or payor perspective
  • 3 to 4 years of Health Plan or third party payor claims processing experience with strong technical expertise
  • Must have knowledge of various lines of business and applicable coding, (CPT, HCPCS, ICD-9/10, DRG, etc.)
  • Relevant background experience can include but not limited to:
    • Customer support representative with claims experience at health insurance carrier (ie: Aetna, IBC, BCBS, Optum, United Healthcare)
    • Health Plan business/benefit analyst with an emphasis on claims coding (see above line) and benefit set-up
    • Health Plan claims quality assurance
    • Appeals Specialist

  • Claims specialist
  • Practice Management or Hospital -Familiar with all bill types and national account billing
  • Previous experience in roles where technology, multi-tasking and verbal/written communication is used to drive their day to day responsibilities
  • Long-term job tenure in previous work experience for non-contract roles
  • Strong Workplace etiquette

We strongly encourage you to be vaccinated against COVID-19.
What is important to us...
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
We are strong individually and together, we're powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We're boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
To review our policy around data use, visit our Accolade Privacy Policy Page . All your information will be kept confidential according to EEO guidelines.
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

An Insider's view of Accolade

What’s the vibe like in the office?

Someone in our office hacked into the white noise machine speakers and installed a Slackbot to play music from Spotify where anyone can add to the queue. We start it every Friday afternoon and it's amazing.


Sr. Director Product Management

What does your typical day look like?

We’re talking to people who are searching for ways to create value both for their employees and for their cost centers. Normally, in other companies, you are pitching something that either saves time or money. Here, we are spreading the word about something that can profoundly change or save lives. Who wouldn’t want to do this kind of work?


Sr. Demand Marketing Manager

How has your career grown since starting at the company?

Nothing beats the culture here. You have people who can help you grow and contribute to the best of your abilities- that is the best thing about Accolade. I started as an Intern and now am a Business Intelligence Developer!


Business Intelligence Developer III

What is your vision for the company?

We have an opportunity to change the way consumers experience the healthcare system that's really not working in their favor. Healthcare is complicated, anxiety-creating, and it's too expense. Our service has an opportunity to make life better for the consumer, drive costs down for the business, and actually make people healthier.



How do you collaborate with other teams in the company?

I love how cross-functional Business Development is, because it allows us to work with so many different constituents across the business. Accolade is a talented yet humble team, where trust in each other is paramount. In this culture, I watch people to reach their greatest potential without feeling alone in the face of exciting challenges.


Sr. Director Business Development

What are Accolade Perks + Benefits

Volunteer in local community
We are encouraged to volunteer through a variety of company sponsored events, such as A Day On, Not a Day Off, our annual MLK Day of Service and by using our additional PTO day of volunteerism.
Partners with Nonprofits
Eat lunch together
Intracompany committees
We have spirit, wellness, philanthropy, and recognition committees which are cross-collaborative throughout the entire company.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We also offer an option to add a Health Savings Account (HSA).
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
We offer employees Paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

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