Citrix- XenDesktop & XenApp Engineering and Operations Support SME at Cognizant (Philadelphia, PA)

| Philadelphia, PA
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Job Description/Responsibilities :

  • Managing Services of Provisioning servers and DDC servers
  • Fully Documented Design and Maintenance procedures for the solution
  • Monitoring XenDesktop sessions using Desktop Director
  • Address connectivity issues between Citrix clients to XenDesktop machines in coordination with Customer Network team and at times the partner network team
  • Create and Manage Vdisk store
  • Customize desktop groups based on requirement
  • Support for XenDesktop & XenApp Performance issues
  • SME has to provide engineer and support both XenApp and XenDesktop. These resources will have deep working knowledge of XenDesktop and XenApp as well as a solid understanding of the underlying infrastructures.
  • Profile enhancement configuration for XenDesktop users
  • Incident, Problem and Change Management
  • Managing Escalations
  • Coordinate with Customer team for Application packaging, Patching as per schedule/request
  • Perform/ Schedule XenDesktop & XenApp DR test as per Customer DR Strategy.
  • Gold image management and optimization for persistent and non-persistent virtual desktops
  • Manage the users drive redirection and profile requests using Appsense
  • XenDesktop Provisioning / De-provisioning using script built by Customer
  • End user communication and co-ordination for XenDesktop provisioning/de-provisioning
  • Performance monitoring and reporting XenDesktop, XenApp-Farms, Published Apps, App usage leveraging tools provided by Customer
  • Package (App-V and XenApp) troubleshooting/delivery in coordination & join effort with SCCM team
  • Make recommendations on enhancements and performance issues and ultimately be responsible for delivering a working services
  • Creating knowledge articles for Helpdesk
  • Drive the support teams to meet SLA's for infrastructure uptime
  • User profile management through Appsense
  • Creating and managing XenApp policies
  • Configuring & managing privileges in XenApp environment
  • Securing XenApp & XenDesktop environment
Configuring & managing Web interface & App Streaming
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @USJobsCognizant. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
More Information on Cognizant
Cognizant operates in the Information Technology industry. The company is located in Teaneck, NJ, New Haven, CT, Edina, MN, Englewood, CO and Pheonix, AZ. Cognizant was founded in 2022. It has 301000 total employees. To see all 515 open jobs at Cognizant, click here.
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