ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.
THE ROLE
As Chief of Staff, your mandate is to provide strategic leverage to the CEO and extend the influence of the Office of the CEO across the business. You are deep in the weeds so he doesn’t have to be. You move through the business with all aspects of his vision in mind, understanding where to support ongoing projects, where to flag risks, and how to spot new opportunities. Success means the CEO is able to spend as much time possible on the projects only he can do. Analytical rigor, high horsepower, passion for member experience, and a willingness to take on anything thrown your way are all a must.
The opportunity of a lifetime – mentorship from a leading ecommerce entrepreneur and CEO, exposure to inner workings of the retail / food / technology industries, ownership of business results, and a community of ambitious mission-driven colleagues. You will work directly with Thrive Market CEO & Co-founder, Nick Green, across all aspects of Thrive Market’s business. There is no limit to your responsibilities or to the outlets for your curiosity. The role is a combination of Chief of Staff, Special Ops, Business Development, entrepreneur, and analyst.
RESPONSIBILITIES
- Level 1 Responsibilities - Leverage & Mind-Meld:
- Utility Infielder - Beyond all else, you are the single person the CEO can always depend on. No task is “beyond the scope” of your role if it serves the strategic best interest of the company
- Project Manager - Hold teams across the business accountable for deliverables and deadlines related to each strategic initiative
- Knowledge Conduit – Ensure information moves fluidly across the organization; help CEO communicate strategic goals to various levels of stakeholders for maximum buy-in and true understanding; keep CEO, Executive Team, and broader organization abreast of any needed updates, aid CEO in planning agenda or pre-work for Exec meetings; transfer knowledge from meetings to appropriate team members
- Gatekeeper - Guard the CEOs time as sacred and give Executive Assistant strategic guidance to free up as many large blocks of time as possible for the CEO
- Insights Driver - Help the CEO see crucial things he might be missing. This might be about the business at large, the customer experience, or the employee experience -- anything preventing the product or organization from operating at its highest level
- Systems Builder - Build systems to institutionalize knowledge gained
- Level 2 Responsibilities - Strategic Value-Driver:
- Strategic Insights - "The Starter": Identify areas of opportunity, both with the business and organization. What’s broken that others are missing? What should we start doing? What should we stop doing?
- Special Ops - "The Fixer": You are able to parachute in on behalf of the CEO and fix areas of the business quickly, effectively, and as an extension of the CEO
- Strategic Projects - "The Builder": Build net new business lines or Strategic Initiatives from the ground up
- Management of Office of CEO; Executive Assistant; Strategic Initiatives
QUALIFICATIONS
- Minimum of 5+ years work experience or has served as Chief of Staff previously
- Background of management consulting, finance, or similar preferred; MBA a plus
- Thrives at breaking down complex ideas to make them more approachable and audience-appropriate. Strong communication (written and oral) and storytelling skills
- Thrives on multitasking & lack of routine
- Not intimidated by contracts / negotiations
- Cross Functional Diplomat - you can get teams from different areas of the business to cooperate, creating buy-in and holding them accountable for action plans, KPIs, and deadlines
- Driven by data - you know how to use both quantitative and qualitative data to build products
- Brand Obsessed - you’re passionate about consumer brands, branding, and marketing. Passionate about building Thrive Market to be an iconic brand
- Entrepreneurial - you want to be in the trenches of a fast-paced environment. Has an attitude of ownership and growth. Eager to learn how to build
- Proactive - self-starter, hungry, problem-solver, constantly learning
- Detail-Oriented - strong attention to detail. You rarely make mistakes and see mistakes that others miss
- Proficient in Powerpoint and Excel
BELONG TO A BETTER COMPANY
- Comprehensive health benefits (medical, dental, vision, life and disability)
- Dog-Friendly Office
- Competitive salary (DOE) + equity
- 401k plan
- Flexible Paid Time Off
- Stocked kitchen in our Thrive Market Home Office with Thrive Market products
- Yoga, meditation and other weekly events for mindfulness
- Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
- Free Thrive Market membership and discount on private label products
- Casual atmosphere and great people to work with
We're a community of more than 1 million members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.
Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer
At Thrive Market, our goal is to be a diverse and inclusive work place that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!
If you need assistance or an accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.
© Thrive Market 2022 All rights reserved.
Below are the 3 “levels” of Chief of Staff projects at Thrive Market. Over time, the amount of bandwidth you spend in each area will vary based on the CEO’s (and business’s) needs.
Level 1 Responsibilities - Leverage & Mind-Meld:
*Management of Office of CEO
*Executive Assistant
*Strategic Initiatives
Utility Infielder - Beyond all else, you are the single person the CEO can always depend on. No task is “beyond the scope” of your role if it serves the strategic best interest of the company
Project Manager - Hold teams across the business accountable for deliverables and deadlines related to each strategic initiative
Knowledge Conduit – Ensure information moves fluidly across the organization
- Help CEO communicate strategic goals to various levels of stakeholders for maximum buy-in and true understanding.
- Keep CEO, Executive Team, and broader organization abreast of any needed updates
- Aid CEO in planning agenda or pre-work for Exec meetings
- Transfer knowledge from meetings to appropriate team members
Gatekeeper - Guard the CEOs time as sacred and give Executive Assistant strategic guidance to free up as many large blocks of time as possible for the CEO
Insights Driver - Help the CEO see crucial things he might be missing. This might be about the business at large, the customer experience, or the employee experience -- anything preventing the product or organization from operating at its highest level
Systems Builder - Build systems to institutionalize knowledge gained
Level 2 Responsibilities - Strategic Value-driver:
Strategic Insights - The Starter
- Identify areas of opportunity, both with the business and organization. What’s broken that others are missing? What should we start doing? What should we stop doing?
Special Ops - The Fixer
- You are able to parachute in on behalf of the CEO and fix areas of the business quickly, effectively, and as an extension of the CEO
Strategic Projects - The Builder
- Build net new business lines or Strategic Initiatives from the ground up
