JPMorgan Chase
Columbus, OH

Chief Marketing Officer, Home Lending - Managing Director at JPMorgan Chase (Columbus, OH)

| Columbus, OH
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Job Description Description:
Chase is striving to be the Bank for All to drive accelerated, inclusive growth. We are in search of a bold, customer-obsessed, dynamic and omni-channel marketer who can develop, oversee and execute modern campaigns and transformative initiatives to engage and acquire households that are looking to finance a home and beyond. The successful candidate will join both the Chase Home Lending and JPMC Marketing leadership teams as Chief Marketing Officer (CMO) of Home Lending. You will report directly to the CEO of Home Lending and have accountability to the CMO of JPMorgan Chase & Co.
Responsibilities:
  • Lead teams to develop compelling content across relevant topics, and promote it through multiple digital, "on us" and offline channels
  • Assess and evaluate marketing activities through analysis and presentations to the business
  • Build and sustain a profitable business in a highly competitive environment by using marketing strategies and product development that differentiate us
  • Lead and participate in Consumer and Community Banking (CCB) and cross line of business (LOB) strategic initiatives, including firmwide efforts that engage the J.P. Morgan LOBs
  • Be maniacally focused on driving a "One Chase" marketing strategy that is breaking down silos and creating a cohesive brand purpose
  • Establish and manage annual marketing budgets
  • Direct, coach and develop a large team of employees in multiple locations
  • Engage in frequent and consistent communication with executive-level business leaders, including providing updates to CEOs, CMOs and CFOs of other LOBs
  • Navigate a highly matrixed organization masterfully, building strong alliances and working with leaders across multiple functions to remove barriers for the team and empower high performance
  • Serve as a culture carrier and thoughtful leader to attract, develop and retain top talent

The right person for this role:
  • Is a fantastic partner who leads through strong collaboration
  • Is highly curious and never settles for good enough
  • Is data-driven and analytical while also being a creative thinker
  • Is focused on how marketing drives quantifiable business results
  • Is vigorous and thorough in their management of details
  • Loves testing, learning, and taking calculated risks
  • Constantly pushes boundaries of "what could be" to drive innovation
  • Always focuses on the big picture, considering impacts outside their given initiatives

Required Qualifications:
  • 10+ years of leadership experience in brand, prospect and consumer marketing
  • Flexibility to work effectively with stakeholders and colleagues at all levels
  • Proven executive-level communication skills and presence
  • Ability to quickly learn and understand the Home Lending business model, products, and customers
  • Self-driven and capable of taking initiative and working with minimal direction
  • Strategic thinker who understands and supports the goals and direction of the firm
  • Demonstrated understanding of the business and market dynamics including financial performance, key objectives, challenges and competitive landscape
  • Strong interpersonal and partnership skills
  • Prior experience managing or influencing large, multi-discipline groups remotely and in multiple locations
  • Ability to implement change and be proactive in a fast-paced environment while remaining calm under pressure
  • Proven ability to influence and collaborate across a highly matrixed organization
  • Proven ability to promote a strong control environment by adhering to risk and controls expectations, procedures and processes
  • Bachelor's degree from an accredited institution

Preferred Qualifications:
  • MBA or advanced degree
  • 15+ years post-graduate work experience
  • Experience in the financial services industry

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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