Chief Information Officer, Genoa Healthcare - Renton, WA

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A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.
Genoa is a part of OptumRx (and UnitedHealth Group), which is a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work.(sm)
As Chief Information Officer for Genoa Healthcare, you will be responsible for serving as an integral member of the Genoa executive team and have overall technology accountability. You will serve as local leadership to onsite teammates, drive decision-making, and partner with other technology leaders in the UnitedHealth Group organization. You will ensure optimum utilization of current systems and capabilities and leverage technology to maximize efficiencies, profitability, and excellent customer experience. You will be expected to formulate, develop and execute technology strategies and support the integration of business development plans to enhance and grow operational presence.
Primary Responsibilities:

  • Establish and maintain strong business knowledge of the markets
  • Understand business strategies and ensure business/technology strategies/plans are in alignment
  • Utilize information assets and manage divergent technologies effectively to produce innovative and cost-effective enterprise-wide technology solutions
  • Ensure a nimble, flexible, responsive and customer-oriented technology model is in place to ensure effective and efficient delivery of information services, support and technologies to both internal and external customers
  • Leverage, utilize and incorporate best practices to ensure smooth operations and search for opportunities to improve capabilities & reduce costs
  • In partnership with other enterprise technology leaders, develop, communicate, and implement long-range strategic plans to guide technology decisions, including, but not limited to hardware, software, staffing, services and support
  • Perform ongoing evaluation to determine whether information systems meet the needs of the business, support its strategies, and are consistent with future direction
  • Identify and assess new technologies to determine potential value; and promote technology strategies that enhance the organization's performance and competitive advantage
  • Ensure timely and effective communication relative to strategic projects; participates on and/or chairs appropriate committees and teams to ensure effective technology adoption and implementation
  • Develop and implement reporting for evaluating successful execution of IT programs, projects and operations
  • Develop and implement action plans for forecasting capital and operating system requirements and establishing policies and procedures to meet regional objectives
  • Establish and/or maintain effective IT vendor relationships; review, negotiate and approve major contracts for information technology services and equipment
  • Ensure through policies, procedures, direct involvement and/or oversight that all information / data reported to external entities and agencies maintain a high level of integrity and consistency
  • Ensure that all systems and processes for information exchange meet HIPAA and other regulatory requirements


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

  • 15 + years of direct experience leading technology organizations
  • 5 + years of experience supporting information systems in a healthcare organization (with Pharmacy experiences preferred)
  • Track record of success integrating diverse organizations and leading performance improvement efforts
  • Demonstrated leadership skills in strategic planning and market development & operations
  • Proven ability to oversee large projects/programs that require problem identification, data synthesis, creation of recommendations and implementation skills
  • History of success building, managing, developing and retaining high functioning technology teams
  • Understanding of innovative, cutting-edge technology and how to use it to improve business processes and operational effectiveness
  • Financial acumen and superior analytical abilities
  • Proven success fostering a customer focused culture
  • Proven track record of developing trusting relationships with executives and technology professionals in a true team environment
  • Sense of urgency to achieve mutually-agreed upon objectives, despite obstacles, time pressures and changing business conditions
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance


To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Chief Information Officer, Genoa Healthcare, Renton, WA, Washington

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