fuboTV
fuboTV is the world’s only sports-focused live streaming TV service.
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Chargeback Specialist at fuboTV (Remote)

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About FuboTV:
With a mission to build the world's leading global live TV streaming platform with the greatest breadth of premium content, interactivity, and integrated wagering, FuboTV Inc. (NYSE: FUBO) aims to transcend the industry's current TV model. FuboTV operates in the U.S., Canada, France and Spain. The company also has a rapidly growing engineering center in Bangalore, India that is developing strategic product and technology features for the global Fubo platform.
Fubo Gaming is a new division of live TV streaming platform FuboTV (NYSE: FUBO) that launched in 2021. With consumers already deeply engaged with FuboTV's leading sports streaming packages, Fubo Gaming aims to provide a comprehensive sports & entertainment experience through sports betting and interactive gaming.
We're rapidly growing - in employees, subscribers and our content offerings. Which means we need your help taking us to the next level.
FuboTV is committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. We encourage everyone to apply.
Summary:
Responsible for analyzing, researching and processing incoming chargebacks through the billing platform.
*THIS IS A FULLY REMOTE POSITION*
Job Detail
  • Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims.
  • Provides evidence when merchants 'request for information' before it becomes a chargeback
  • Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation
  • Ensures adherence and deadlines are met for all claims
  • Ability to escalate issues to supervisors
  • This is not a customer facing role, but will require a lot of cross team collaboration, analytical skills, and prior administrative experience

What to Bring:
  • Strong analytical skills and ability to work accurately with billing transactions
  • Clerical, technical, and administrative experience
  • Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email)
  • Proficiency in Windows or macOS screenshot programs, office, and Adobe reader
  • Must be able to work independently with minimal supervision
  • Punctual, regular, and consistent attendance is required
  • Ability to speak, read, and write professionally in English
  • Must be flexible with working hours. Available to work all shifts including weekends, holidays and emergency shifts as required.

Perks & Benefits:
  • FuboTV provides a highly competitive compensation based on experience and market standards.
  • Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
  • Free Premium FuboTV Account
  • Health and Wellness initiatives
  • Unlimited PTO days and regular company-wide activities.
  • FuboTV's main Headquarters are located in Midtown Manhattan.
  • FuboTV is an e-verified company
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What are fuboTV Perks + Benefits

fuboTV Benefits Overview

fuboTV provides a highly competitive compensation based on experience and market standards.
Robust benefits package including equity, Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
Free Premium fuboTV Account
Health and Wellness initiatives
Unlimited PTO days and regular company-wide activities.
All day free snacks and beverages
fuboTV is an e-verified company

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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