Chargeback and Disputes Supervisor at Galileo (Salt Lake City, UT)

| Salt Lake City, UT
Sorry, this job was removed at 11:00 p.m. (CST) on Monday, February 28, 2022
Find out who's hiring in Salt Lake City, UT.
See all Operations jobs in Salt Lake City, UT
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at

The Supervisor leads a team of agents and motivates them to meet or exceed performance standards and ensure that day to day issues are taken care of so agents can be successful. The Supervisor will also be responsible for the distribution of the workload among the agents and ensure that all work is completed within Association Guidelines and in compliance with Banking Regulations.

Duties and Responsibilities: To be effective, an individual must be able to perform each job duty successfully.

  • Manage workflow and assign casework as required to ensure department and client SLA's are met.
  • Assist agents in their duties including backing up agents in case of peaks in volume and agent absences.
  • Assist department manager with Performance Evaluations, disciplinary actions, etc.
  • Works closely with Chargeback Operations Manager on handling day to day personnel issues and makes recommendations regarding hiring, promotions and terminations.
  • Assists with tracking operational performance data and communicating status updates to Chargeback Operations Manager.
  • Identifies and recommends appropriate process improvements to accommodate client, system and other business changes.
  • Completes Quality Assurance Audits for subordinates by appropriate deadlines and helps identify opportunities to improve the quality of work performed.
  • Coach staff, provide constructive feedback, reward and recognize employees for accomplishments.
  • Participate in projects and provide input on team needs.
  • Work with Chargeback Operations Manager to troubleshoot escalated issues.
  • Other duties as assigned.


  • High School Diploma or GED is required.
  • 1-2 years of chargeback/dispute experience preferred.
  • Regulation E error resolution experience preferred.
  • Good working knowledge of MS Office (Word, Excel, Outlook).
  • Demonstrated strong leadership skills and ability to supervise others.
  • Must treat everyone with respect.
  • Must have the ability to positively motivate a team.
  • Superior written and verbal communication skills.
  • Demonstrated ability to manage multiple tasks and meet deadlines.

Why you’ll love working here:

  • Competitive salary packages and bonuses
  • Comprehensive medical, dental, vision and life insurance benefits
  • Generous vacation and holidays
  • Paid parental leave for eligible employees
  • 401(k) and education on retirement planning Retirement plans and planning
  • Tuition reimbursement on approved programs
  • Monthly contribution up to $200 to help you pay off your student loans
  • Great health & well-being benefits including: telehealth parental support, subsidized gym program
  • Fully stocked kitchen (snacks and drinks)
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, and because unvaccinated employees pose a direct threat to the health and safety of others in the workplace, effective on November 1, 2021, U.S. employees must be fully vaccinated to work from any of our offices, travel for business or attend work-related meetings.The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsDue to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • AngularFrameworks
    • MySQLDatabases
    • FigmaDesign
    • JIRAManagement

An Insider's view of Galileo

What’s the vibe like in the office?

The office embodies our company culture of demonstrating empathy and being respectful of all. Everybody understands that we are working towards the same mission, so in turn, we all do our best to help bring out the best in each other. We welcome diversity and constantly work on bettering ourselves, in order to create the most welcoming workspace.


Software Engineer

What makes someone successful on your team?

Successful care delivery teammates need to embody genuine human centeredness and be tireless problem solvers. This means always listening and elevating the experiences of others, building trusting relationships, and constantly challenging the status quo with new approaches so that we can ultimately help people live healthier lives.


Head of Delivery/Operations

How do your team's ideas influence the company's direction?

It's incredible to see how our hard work translates to meaningful interactions with patients, and helps define the landscape for virtual care in the future.


Software Engineer

What are Galileo Perks + Benefits

Galileo Benefits Overview

We offer full health benefits (medical, vision, dental) and supplementary benefits through Justworks, a 401(k) through Guideline, six weeks of PTO, fully-paid parental leave, and more!

Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Galileo offers pre-tax commuter benefits for all team members.
Company Outings
Happy Hours
Professional Development Benefits
Lunch and learns
Galileo hosts lunch and learn meetings once a month.
Cross functional training encouraged
Promote from within

More Jobs at Galileo

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Galileo's full profileSee more Galileo jobs