Channel Operations Manager
The goal of the Business Operations team is to build the foundation of our internal systems and processes, scale these systems, and improve efficiencies. There is a strong focus on analytical and quantitative thinking. The business operations team blends high-level strategic thinking with on-the-ground execution to propel the company to grow and scale well. We are a team of problem-solvers, where all challenges are met with enthusiasm and open minds.
The Channel Operations Manager is responsible for creating and managing the day-to-day processes and data related to Markforged’s reseller business. The Channel Operations Manager should consider themselves the authority on Markforged’s active reseller list; on-boarding and off-boarding process; and partner community. This role analyzes the Markforged Reseller business to create processes and programs to support the growth of Channel business.
- Manage paper process during VAR Onboarding - liaise between Channel Managers, Resellers and Markforged Finance team to file appropriate Reseller Agreements and document Reseller start dates, terms of sale and special pricing concessions in Salesforce.
- Maintain active database of Markforged Resellers - responsible for analytics related to number of active resellers, number of certified resellers and reseller terminations.
- Develop Reseller sales strategy in partnership with the Channel Operations Manager and Channel Managers - develop tiering scenarios, score each Reseller’s core competencies and analyze geographic distribution of Reseller coverage.
- Primary Point of Contact for Reseller operational support (e.g. connecting the right people to answer questions related to orders, invoicing, warranties, support and training)
- Assign Leads and Opportunities in the Markforged Partner Portal with the assistance of the Channel Managers and Marketing team - routinely report on lead sharing program to Channel Operations Manager, Marketing Operations and Marketing Managers.
- Create and manage future deal registration process with support from Channel Operations Manager
- Provide Partner Portal training to new hire classes and recently on-boarded VARs
- Partner with Finance to understand current impact of delinquent accounts and resellers who are inviolation of current reseller agreements (e.g. reselling demo units without replacement)
Important Note:
Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!
What you have:
- Bachelor's Degree preferred; ideally in Finance, Economics, Business, or equivalent experience
- 3+ years of relevant experience; preferably within a Channel Sales environment
- Experience with deal registration
- Advanced in Excel (know your VLOOKUP from an HLOOKUP, Pivot Tables, Basic Macros)
- Strong experience with Salesforce Partner Portal
- Experience working operationally between sales, marketing and finance
- We use Apple computers and Google collaboration tools. While experience with these tools is not required, the ideal candidate will be excited to broaden their knowledge and embrace change.
Why Markforged?
Help us reinvent manufacturing.
We are reinventing manufacturing so that engineers can build anything they imagine.
We are one team that wins together!
You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.
Perks & Benefits
For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!
Please be aware that the Company requires all employees [who are required to work onsite, whether regularly or sporadically] to be vaccinated for COVID-19. This position will require the successful candidate to obtain [show proof of] a vaccination. The Company is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
Markforged values the differences among our employees and provides equal employment opportunities to all employees and applicants for employment. These differences include but are not limited to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. This goal emphasizes the development of inclusive work environments that capitalize on each employee’s skills, experience, and unique perspectives as we strive to achieve an unparalleled standard of excellence.
To all recruitment agencies: Markforged does not accept agency resumes. Please do not forward resumes to our jobs alias or Markforged employees. Markforged is not responsible for any fees related to unsolicited resumes.
#LH-RH1