Discover
We power a network that helps people achieve a brighter financial future.
Riverwoods
Remote

Channel Initiative Owner, Engagement Strategy at Discover

| Riverwoods +1 more | Remote
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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

As a part of the Engagement team, this role will be responsible for service channel initiatives such as letter development, testing, and execution. This role will support CAR departmental goals of risk reduction and operational excellence while simultaneously owning and building upon critical communication, technical, and organizational skills in a fast-paced corporate environment.

This role ensures letter installs meet the requests from key stakeholders and business partners. This requires a fundamental understanding of the business and its constraints (financial, marketing, compliance, legal, service, the regulatory environment, the technical capabilities/systems required to install and validate letters, the user experience, etc.)

Implements digital functionality for CMA across Discover’s digital platforms. Partners with cross-functional groups, including Marketing, Business Technology and other critical teams to create and deliver CMA digital infrastructure and customer experience that is simple, highly functional, and innovative.

Responsibilities

  • Ensures regulatory compliance is met through all CMA strategies.

  • Works with business partners to create user stories.

  • Represents Collections in digital projects and ensures that collections strategies have been appropriately addressed and create good customer experience.

  • Collaborates with CMA Process Management team on field training and communications regarding new features on Discover.com.

  • Works with eCommerce and external agencies to design the experience and deliver legally approved final design and layout.

  • Ensures that new functionality or changes to existing functionality are operationally feasible and properly communicated.

  • Creates and/or maintains key documentation (e.g., standards of work, customer journey maps, letter criteria, process mapping, etc.)

  • Creates and validates user acceptance testing criteria; Define and ensure appropriate testing frameworks (ensure required data quality controls are identified and implemented)

  • Ensures processes align with applicable Discover compliance and risk management standards

  • Ensures letters adhere to the highest quality standards, including mitigation and remediation of letter defects

Minimum Qualifications

At a minimum, here’s what we need from you:

  • Bachelor's Degree in Business, Social Sciences, or related field

  • 2+ years of experience in Customer Service, Financial Services, Project Management, Marketing, or related field

  • In lieu of a degree, 6+ years of experience in Customer Service, Marketing, Technology, Credit Card, Financial Services, or related field

Preferred Qualifications

If we had our say, we’d also look for:

  • Bachelor's Degree in Marketing, Management, Psychology, Design, or related field

  • 4+ years of experience in Marketing, Digital projects, Product Management, Campaign Management, or related field

  • Product and/or Marketing Strategy experience

  • Strong project management and organization skills

  • Ability to grasp complex channel details, systems, & concepts

  • Previous/relevant experience in a fast-paced corporate environment

  • Strong cross-functional communication (verbal and written)

#BI-Remote

#Remote

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What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Candidate Location Eligibility:
Chicago, IL

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
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    • ScalaLanguages
    • SqlLanguages
    • Neo4jLanguages
    • RLanguages
    • ReactLibraries
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    • AngularJSFrameworks
    • HadoopFrameworks
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    • SparkFrameworks
    • SpringFrameworks
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    • AnsibleFrameworks
    • AWS PortfolioFrameworks
    • BlockchainFrameworks
    • ChefFrameworks
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    • DockerFrameworks
    • Google Cloud PlatformFrameworks
    • KubernetesFrameworks
    • Lambda ArchitectureFrameworks
    • OpenAPIFrameworks
    • OpenShiftFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
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    • ServerlessDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • SparkAnalytics
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    • AxureDesign
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    • AgileManagement
    • SafeManagement
    • LeanManagement
    • Continuous Delivery Management
    • DevSecOpsManagement
    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

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