Job Posting Title
Change Operations Specialist
Summary
The primary responsibility of Change Operations Specialist is to review change requests from all departments that submit a change for a Sales Order, PTR, Invoice, or a Transfer Request and any other changes that may fit in between those categories. These requests must be processed in a timely manner, ensuring that any and all research on the request is acquired, and detailed knowledge is applied to the request. Ensuring any jurisdictional requirements are selected and performing a Self-QC to confirm all selections are accurate.
The Change Operations Specialist will interface with the Change Operations Manager, and their respective seniors to understand their queue and prioritization.
What you'll do

• Manages time effectively throughout the day to ensure all change requests are processed in the priority level assigned and priority SLA is met
• Attends daily meetings to assess the queue and understand priorities for each respective day
• Works with multiple teams, across multiple departments and answer any questions that may arise before or after a change request
• Works with Marketing and ERP to ensure selections are created when needed, and that any compliance issues are resolved and addressed
• Creates VSTS tickets for ERP/MDM team to review and assist in re-configuration and master data issues
• Be able to review multiple sources of information [excel, word], and cross reference to ensure that correct and accurate selection are made during the Change Management process
• Performs root cause analysis for any quality errors that arise, internal or external
• Responds to internal customers on status of change requests and additions to any request.
• Promotes and develops positive communication across all internal customers and upstream partners.
• Attends any and all meetings pertaining to the role as needed
• Supports other projects and performs duties as assigned
• Processes Invoice Corrections when needed, and shares end of month responsibilities
• Varied other processes required in our department, including but not limited to ship list, FCO and CR processing, PTR clean up, and RMA and Sales Order creation
• Maintain and Distribute reports to internal customers
• Perform all other duties assigned by supervisor or manager

What we're looking for

• Supply chain experience is a plus
• Production and Warehouse experience is a plus
• Salesforce experience a plus
• Power BI experience a plus
• Smartsheets experience a plus
• D365 Experience a plus
• APICS Certification is a plus
• Ability to manage multiple projects and problem solve
• Can work independently
• Excellent communication skills; able to communicate effectively with management and personnel at all levels
• Strong organizational and time management skills
• Strong problem solving and analytical skills
• Willing to work overtime when necessary
• Possesses strong computer skills with demonstrated proficiency in standard business software packages (e.g., Microsoft Office)

Why Aristocrat?

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.