Change Manager, Operations Strategy & Planning
Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.
We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.
Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.
What you would be doing:
- Support the evolution of Self’s change management program which includes updating policies and procedures, managing a change tracking database, and enhancing reporting & KPIs.
- Introduce and obtain buy in to support the change management program across various business domains that impact operations
- Quantify existing risk profile and evaluating issues that result from change management gaps to highlight key areas to deploy change management
- Define and execute activities to support change and transition initiatives to domain owners
- Prepare comprehensive change and workforce transition plans and programs, including strategies to support change and transition initiatives and engage leadership
- Partnering with risk and compliance to build process controls and proactive monitoring to ensure procedural compliance and SLA adherence
- Build proactive control testing for new changes to monitor for ongoing gaps and improvements from older change items
- Identifying and managing potential risks, liabilities, and dependencies across cross-functional workstreams
- Identifying and solutioning problems with ability to solve independently or assembling a group of SMEs
What you would bring:
- 5+ years of consulting experience in change management
- 5+ years in fintech or financial services
- 3+ years project / initiative management experience preferred
- 3+ years working with external partners / vendors preferred
- Exceptional communication and presentation skills with executive stakeholders
- Strong business problem solving mindset and ability to work independently
- High emotional quotient (EQ) and ability to build rapport with team members and stakeholders
- Strong ability to adapt and excel in a fast-moving, startup environment
Tools & Systems:
- Asana (or similar project management tools)
- Atlassian Enterprise Suite (Jira, Jira Service Desk, Confluence, etc.)
- LucidChart (or similar process mapping tools)
- G-Suite & Slack (or similar communication platforms)
Bonus Certifications:
- Change Management Certification
- Risk Management Certification
- PMI or similar certifications in project or program management
- Agile or scrum certifications
We have the compensation and benefits you expect. But, there's one thing that Self Financial can offer that many startups cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.
Our perks include:
- Stock options
- Quarterly performance-based bonuses
- Generous employer-paid health, vision and dental insurance coverage
- Flexible vacation policy
- Educational assistance
- Free gym membership
- Free at-home workout through Sworkit
- Casual dress code
- Team building events and activities
- Remote work arrangements/ flexible work schedule
Self Financial requires all employees hired to successfully pass a background check.
We are an Equal Opportunity Employer.
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This Privacy Notice is for applicants who reside in California. We adopt this notice to
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