The Service Operations Change Manager is responsible for leading Change Management strategies for critical, high priority programs and strategic change initiatives across Operations. This individual will work in a highly matrixed environment to provide direct Change Management leadership and support for Operations stakeholders.

Principal Responsibilities:

• Lead the development and oversight of delivery of Change Management strategies and plans to facilitate and enable change for programs and initiatives within Service Operations
• Partner with program leaders, project managers, Stakeholders and enablement partners to drive strategies that promote faster adoption, utilization and proficiency of changes while minimizing impact of changes to Operations teams
• Work closely with key business leaders and stakeholders to understand implications of change across multiple business units
• Drive engagement, awareness and preparedness for change through a robust stakeholder engagement strategy
• Align and collaborate with project delivery team members to develop and manage work plans for Change Management related activities
• Develop strong, credible relationships with executives, operational leaders, stakeholders and matrix partners
• Design, develop and implement a multi-level, two way communication strategy for Change programs and initiatives
• Partner with Communication experts within Change Management and Corporate Communications to deliver on integrated organizational communication strategies
• Collaborate with readiness and sustainment partners (e.g. Training, Knowledge Management, Coaching, Quality, Process) to ensure a cohesive approach to talent readiness
• Identify and work to remove barriers that slow or prevent the successful change initiative, working collaboratively with project/program team members to identify mitigation strategies, taking early action to resolve issues and address cross-team dependencies
• Demonstrate excellent communication skills, both written and oral, to communicate effectively with senior leadership, stakeholders, matrix partners
• Model effective change management and change leadership skills, activities and behaviors during all work efforts

Job Qualifications & Requirements:

• 5 or more years of organizational change management, change leadership or applicable experience required
• Bachelor's degree required - or equivalent business experience
• Experience and broad knowledge of change management and change leadership principles, methodologies, and best practices; Certification in the Prosci model (or another equivalent Change Management certification) is a plus
• Excellent and effective communication, influencing and negotiation skills
• Demonstrated record of success in driving effective, sustainable organizational change
• Ability to think creatively and facilitate solutions to problems and obstacles
• Ability to develop, communicate and gain ownership around vision and direction
• Proven ability to successfully drive and sustain organizational change
• Ability to travel up to 25% (currently on hold)

For this position, we anticipate offering an annual salary of $110,900 - $184,900, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.