The Walt Disney Company
Create the Tech Behind Our Magic
Orlando, FL

Change Enablement Manager at The Walt Disney Company (Orlando, FL)

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The End-User & Technical Operations organization is responsible for monitoring and managing the end-to-end delivery and support of Enterprise Technology services across The Walt Disney Company business segments. This organization ensures adherence to defined service levels and completion of approved work. We conduct service improvement initiatives through proactive monitoring and improvement actions. We leverage partnerships with the Business, Customer base, and our Suppliers to successfully deliver services, and coordinate the resolution of service delivery issues.
The Change Enablement team is an integral part of the Enterprise Technology organization. Responsible for overseeing and facilitating Change Management practices for the organization. Our goal is to support the implementation of beneficial change with minimal impact to our business users. We lead with a culture of communication, planning, and continual improvement.
Responsibilities :
The Change Enablement Manager is responsible for leading the execution of the change management program within the Enterprise Technology organization. They will champion Enterprise Technology's IT Service Management best practices, seek continual improvements, and proactively mitigate risks presented by planned work. The Change Manager regularly collaborates with technical experts, suppliers, and stakeholders across the Walt Disney Company segments.
  • Promote and champion the benefits of Change Management.
  • Ensure delivery of the Enterprise Technology Change Management program.
  • Foster continuous improvements, leverage automation, and evolve Change best practices as the organization evolves.
  • Perform Change reviews and lead the Corporate Change Advisory Board (CAB).
  • Provide tactical and strategic recommendations based on ITSM key performance indicators.
  • Interface with other Enterprise Technology teams and segment leaders to ensure open collaboration and strategic alignment of Change Mgmt goals.
  • Maintain the Change Mgmt knowledge base, update and refine procedures, and provide training to Change users.
  • Escalate and provide visibility to executive leadership of high risk and high profile changes.
  • Change Enablement on-call rotation for after-hours support.
  • Provide post-change analysis for unsuccessful changes and emergency changes.
  • Active engagement with enhancements to ServiceNow and ITSM platform teams.
  • Lead annual reviews with audit and compliance requirements.
  • Indirectly lead a team of Change Analysts and Specialists
  • Mitigate risk to business services and ensure key stakeholders have proper communication of upcoming changes that affect their environments.

Basic Qualifications :
  • 4 years in technology operations
  • Experience with formal change management processes

Preferred Qualifications:
  • 4+ years in Change Management/on a Change Management Team
  • Experience with ServiceNow
  • Experience with Python

Required Education :
  • 4-year degree or equivalent experience with ITSM Change Management
  • ITIL Foundations

Preferred Education :
  • 4-year degree in a technical field
  • ITIL Service Transition
  • ITIL Expert V4

Additional Information :
DISNEYTECH
#LI-JH8
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What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

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An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.

Chase

Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.

Jamie

SVP/Chief Technology Officer, The Walt Disney Studios

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