Envoy Global
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Remote

Case Manager, Ireland (Remote)

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Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
Here at Envoy Global, our Global Program is dynamic, and has an excellent reputation in the market . We have an opening for a Case Manager, Ireland to join our new Ireland team, working 100% from home in the United Kingdom. Reporting to the Director of Ireland Immigration, our Case Manager, Ireland is responsible and accountable for the coordination and processing of visa immigration applications for those external clients who are traveling to Ireland for employment purposes.
Please note - this role is not a leadership position. It is working as a team member, managing cases, rather than a team of staff, and suits a candidate who is not seeking a leadership opportunity at this point in their career within global immigration.
As one of our Case Managers, Ireland, you will be required to:
  • Communicate with Foreign National (FN) and clients' HR team, setting the right expectations and timelines regarding visa applications and authorization to travel/work in Ireland
  • Adhere to clients' agreed protocols and Service Level Agreements (SLA)
  • Adhere to Envoy's case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
  • Prepare/draft applications
  • Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters
  • Ensure assessments are completed in accordance with SOP
  • Sign off on cases closed by Global Administrator including expiry tracking in accordance with SOP
  • Attend and participate in client calls as needed
  • Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees
  • Ensure accurate billing of client matters in keeping with company policy and protocols

To APPLY for this role, you must possess the following skills, experience and attributes:
  • 3+ years working as a Global Case Manager/Consultant within the Ireland and/or UK region
  • Ability to interact and communicate clearly and effectively
  • A passion for a career within global immigration
  • Ability to work independently and take ownership of relevant tasks
  • Ability to work under pressure and tight deadlines
  • Excellent time management, and organizational skills
  • Attention to detail
  • Capacity to prioritize, manage and execute multiple tasks and cases
  • Strong proficiency with MS Office Suite
  • Oral and written proficiency in English
  • Knowledge of other languages is desirable but not essential
  • A passion for immigration law
  • Strong desire to learn and excel in a dynamic growing team
  • Bachelor's Degree (or equivalent experience) essential

In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices.
To APPLY, please submit your updated resume via the link. A tailored cover letter is always appreciated.
We look forward to hearing from you!
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What are Envoy Global Perks + Benefits

Envoy Global Benefits Overview

•Convenient Chicago Loop location – 2 blocks from Metra trains and the CTA
•Extremely competitive benefits plan including BCBS medical coverage, including FREE employee dental and vision coverage, and a company-matched 401k plan that vests immediately
•Stock options after one year of employment
•Annual accrual of 18 days of paid time off (PTO), 2 personal days, and 10 paid holidays per year
•Paid Parental Leave Program
•Casual work environment
•Company sponsored lunches, happy hours, and events throughout the year
•Healthy snacks & unlimited LaCroix
•Monthly Product Lunch & Learns and ongoing Career Development/Training
•Built In Chicago’s 2019 Best Places to Work
•ITA Industry Disrupter Winner 2019
•Chicago Innovation Award Winner 2019
•Growing social responsibility programs & partnerships
•Opportunity to work for an organization that changes lives every day!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Options Program
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
18 days of PTO + 2 "Floating" days
Paid Volunteer Time
Sabbatical
Envoy offers full-time employees with seven years of continued service the opportunity to take a four-week paid sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We provide thorough and ongoing training. Highly competitive medical, dental, and vision insurance with an option for PPO or HMO. Regular opportunities to interact with co-workers through social events, intramurals, and collaborative projects. Fully stocked kitchen, including unlimited snacks, coffee, tea, and all of the flavored LaCroix you can handle!

An Insider's view of Envoy Global

What’s the vibe like in the office?

The vibe in our office is open and welcoming! We have a mixture of people from all over which makes day to day interactions truly enriching. We make sure to get to know one another; rather it be at our monthly All Hands meetings,or grabbing a cup of Cold Brew in the kitchen. Our vibe is to “vibe” with one another & make Envoy one big happy family!

Bri

Office Manager & Executive Assistant

How do you collaborate with other teams in the company?

The marketing team at Envoy gets the opportunity to work with nearly every other team in the company to create exciting content and resources for customers and prospects. Collaborating across sales, product development and other departments really improves the quality of our work and fosters a great culture.

Nidhi M.

Content Marketing Associate

What does career growth look like on your team?

Career growth is about carrying a sense of urgency and accountability at all times. Build your career by finding the opportunity and not waiting for the opportunity to find you. It’s important to drive change amongst your team, company, but most importantly – yourself.

Mike H.

Sales Director

How do your team's ideas influence the company's direction?

Our semimonthly All Hands Meetings allow employees to see how the company is doing and ask questions in real time to members of leadership. One of our core values is our ability to be candid: we have pulse surveys, manager meetings, hackathons, and encourage all employees to bring up questions and suggestions to any member of leadership.

Lindsay Dagiantis

Vice President, HR

What makes someone successful on your team?

At Envoy, success comes in many forms, but the one that stands out is someone being responsive and thorough. We all have great ideas, passionate about the industry, but when it comes down to it, getting the job done quickly and thoroughly allows us to build a great foundation for an even better product and workplace.

Kristina Mossman

Customer Relationship Specialist

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