Case Management Specialist - Expert
Qualifications
- High school diploma or GED
- 2+ years of life insurance experience
- Highly skilled with technology and business systems
- Ability to think outside the box and lead others regardless of formal authority
- Results driven, problem solver with a meticulous attention to detail
- Must be able to multi-task and work in a fast-paced, high pressure environment
- Ability to contribute to a positive work environment by acting as a team player and assisting others in meeting service standards
- Flexible and adaptable to changing priorities and competing demands
- Demonstrates a sense of urgency in all interactions and prioritizes work effectively
- Knows the customer well and demonstrates superior customer service skills
- Respectful of others; attentive to their ideas, concerns and time
Preferred
- 5+ years of life insurance experience
- College degree preferred with a concentration in business, finance or technology
- Desire to develop and/or enhance leadership abilities
- Possesses a passion for continuous improvement and the customer experience
Salary Range $45,400 - $52,200 w/ annual bonus opportunity
**Commensurate with experience**
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
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