Team Summary:

• The Channel Operations team supports channel and alliance partners. We have oversight into and are accountable for the operational readiness of quote to order capabilities, the user experience, and systems, tools, and processes necessary for our partners and internal teams. We also provide data insights to our internal business stakeholders driving and supporting strategic decisions. The Carrier Orders Specialist’s scope will be across the various operational components for our Carrier partners supporting general run-the-business activities within Lead to Cash.

Responsibilities:

• Channel Operations team primary point of contact for the Carrier orders

• Subject matter expert on all aspects of Carrier operations processes

• Daily activities will include triage Carrier non-technical inquiries, handle API order fallouts (manual intervention), non-standard pricing and SOF approval flows

• Provide ongoing ordering support

• Support month-end and quarter-end close activities, with ability to work non-standard hours

• Support Carrier order management and deal registration issues

• Respond to Zendesk tickets from our Carrier partners

• Respond to Carrier related ServiceNow tickets from internal teams

• Support ad-hoc assignments as required

Requirements:

• 3+ years’ experience working with global Telco or Carrier channel partners, preferably in Partner Operations or Sales Operations roles

• Knowledge of the complexities of this route-to-market within the SaaS and/or Software industry

• Demonstrated ability to operate effectively in a rapidly scaling, dynamic environment, being able to manage multiple stakeholders and groups simultaneously

• Familiar with the business operational processes within Quote to Cash (Q2C).

• Understand sales processes well enough to provide a quality assurance check of program automation system deliverables

• Experienced in task prioritization, workload and escalation management

• Excellent communication skills, both verbal and written, and tactful diplomacy

• Positive attitude and problem solving mindset

• Experience with Salesforce.com, Zuora, Zendesk, ServiceNow, and Google Suite a plus

• B.S. Required

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.

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