A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.
As a member of the newly crafted Customer Advocacy, Retention, and Escalation Support Specialist (CARES) team, the role of a specialist responds, prioritizes, and reacts to escalations and sees them through to favorable customer resolution. Each specialist is responsible for handling their caseload from first notice to closure, communicating with stakeholder groups and clients at each landmark, and rallying vital Amplify work groups as needed to meet expectations.
CARE Specialists will have daily interactions with programs like Salesforce, Google Docs, and various Amplify team members across the company to meet customer and business needs. CARE Specialists represent the very best of the professionals at Amplify and are dedicated to empathizing with school-based needs.
Positions are remote-based and will report directly to the CARES team manager. Some travel to onsite events or customer locations will be required throughout the year. Travel is expected to be less than 25% annually.
"Amplify's COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided. "
Responsibilities:

• Action advanced customer concerns to appropriate workgroups and see them through resolution
• Excellent verbal and written communication skills
• Collaborate and connect with cross-functional teams including Product, Engineering, and Sales while rallying them to action for the health of the customer relationship
• Establish relationships across Amplify and build effective collaborations to resolve complex situations
• Champion customer issues within the organization to build the best customer experience
• Provide clear and concise communication that propel
• Articulate technical issues to both technical and non-technical audiences and explain impact in business terms
• Turn quantifiable data points into resolution for partners including sales, customer care, and customer success

Required Skills & Education:

• 1-3 years experience in Education or Technology related fields
• Bachelor's degree in Education, Business, or related field; or job related experience
• Experience managing projects requiring social skills and attention to detail
• Experience in analytics and creative problem solving
• Partnership and communication skills
• Comfortable working with digital work tools like Google Apps, email, spreadsheets, laptop, video conferencing, general office software, CRM, and other diagnostic and k12 learning programs as needed

Preferred Requirements:

• Strong project management skills

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.