Who You Are: 

You are passionate about advocating for the LGBTQ+ community. You understand the pain, frustration, and/or uncertainty associated with navigating the healthcare system as an LGBTQ+ individual. You have experience solving problems for, and advocating on behalf of, members of a community. You are a self-starter who likes to take ownership of your work and you proactively go the extra mile for others. You like a challenge and are eager to collaborate with your fellow team members to research and find solutions. You are comfortable with both written and verbal communication to many groups of people, including members, resource groups, and doctors' offices. 

What You’ll Do:

• Have full ownership of Included Health’s member requests to support them through their entire healthcare journey. This will include helping members to find LGBTQ+ friendly providers, answer health plan benefits questions, and connect to relevant resources
• Proactively and creatively solve complex member issues, both independently and with other members of the Included care team, to reach the best possible outcome for members
• Act as an advocate for members with vendors, health plans, and other organizations
• Communicate with your members in a timely manner and follow up on their requests diligently
• Communicate via email and on the phone with members, provider’s offices, health plans, and other organizations
• Learn and become proficient in all of Included Health’s operational tools including member CRM, workflow management tools, telephony systems, and GSuite

Who We Are Looking For:

• Demonstrated advocacy and customer service qualities 
• Track record in handling inbound and outbound calls, and data entry, or equivalent experience
• Excellent interpersonal and organizational skills, with an attention to detail
• Strong written and verbal communication skills
• Ability to manage the member portfolio independently 
• Comfortable in an ever changing environment and flexible and adaptable to new systems and tools. Able to brainstorm and think critically
• Familiarity with the US healthcare system, navigating health insurance and the patient experience 
• Basic proficiency with Google sheets and internet research

About Grand Rounds Health, Doctor On Demand and Included Health:

Grand Rounds Health, Doctor On Demand and Included Health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.

Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid. 

Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at www.grandrounds.com and www.doctorondemand.com.

-----

Grand Rounds Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.