Cardmember Assistance - Remote: Arizona, Utah, Ohio - AM & PM at Discover

| Louisville, KY | Remote
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Discover. A brighter future.

Great News! You are eligible for a cash bonus!

  • Sign-on Bonus: up to $2K*

  • And… We offer 100% remote, combo, or on site- it’s your choice! You do need to live in Ohio, Utah, or Arizona

  • And… Once you join the team, you will receive an office setup stipend of $250 and enjoy monthly internet reimbursement of $60

*Bonus is paid in the following increments within 30 days of the following milestones:

  • $500 following 60 days employed

  • $500 following 120 days employed

  • $1000 following 365 days employed

To receive the bonus, you must be employed with Discover at the time of payment. Stated bonus payouts are before taxes and deductions as applicable to you.

Job Description

We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic! Check out all the reasons to apply:

We have lots of options with start dates and schedules.

Our next classes start in February 2022

We post all our jobs in Eastern Standard Time- we’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

  • 7:45am-2:30pm EST (Ohio)

  • 12:30pm MDT (Utah)

  • 12:30pm MST (Arizona)

Note: Shifts are Monday- Friday with weekends as assigned

Competitive Wage:

Starting wage of $16.00 per hour with shift differential opportunities to earn up to $20.70 per hour.

Full/Flex Time Benefits

We could say there are too many to list, but it’s worth it to share the good news!

Starting DAY ONE (yes, you heard that correctly – NO WAITING PERIOD), you can take advantage of our amazing benefit package, designed with you and your future in mind! Check out the full list:

  • Paid time off (at minimum, 20 personal days + 7 holidays per year)

  • Medical/Dental/Vision/Life Insurance

  • Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options

  • 401K with company match and fixed contribution

  • Employee Stock Purchase Plan

What You Will Do

  • You’ll spend the majority of your shift on the phone (automatic dialer, inbound and outbound), speaking with delinquent customers, listening to their concerns, and providing them with the best solutions. You’ll be a master problem solver!

  • Customer care is key- our approach to collections is about finding the right options for the customer by understanding their needs, and the options Discover has for them.

  • Working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 5 MBPS up/download speed from your internet provider.

  • We’ll provide you with all the equipment you need! Monitors, computer, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

  • We’ll provide you with procedures and tools to handle our customer’s needs and strengthen their relationship with Discover.

Qualifications You Will Need to Succeed

The Basics:

  • Be reliable! We need you here to take care of our customers. Be committed to working your schedule.

  • We are always looking for ways to make things better for our employees and customers- that means you will experience change, sometimes at a fast pace.

  • Be resilient! You will need to be confident and have the ability to cope with rejection.

  • Positive energy, competitive drive, strong communication, ability to focus on the issue and not take things personally. Let your personality shine.

  • We want you to succeed! That means you will receive coaching and feedback. Be open and willing to try new things.

  • You will need to adhere to Fair Debt Collection and Practices law and the company’s Collection Practices policy.

Bonus Points if you have:

  • 1+ years of experience in related field

  • A quiet workspace

  • Internet service with a minimum speed of 5mbps

  • Personal smartphone or a tablet

Benefits you might not have expected

  • Employee Assistance Program Counselors

  • Discover [email protected] Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

  • Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)

  • Opportunities to volunteer in the community

  • Development groups and training

  • If you do choose to work onsite, we have a full service cafeteria featuring Starbucks and subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics.

#INDDFS

#ZRDFS

#Remote

#BI-Remote

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. 

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Neo4jLanguages
    • RLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AnsibleFrameworks
    • AWS PortfolioFrameworks
    • BlockchainFrameworks
    • ChefFrameworks
    • CloudFoundryFrameworks
    • DockerFrameworks
    • Google Cloud PlatformFrameworks
    • KubernetesFrameworks
    • Lambda ArchitectureFrameworks
    • OpenAPIFrameworks
    • OpenShiftFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • TeradataDatabases
    • ServerlessDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • SparkAnalytics
    • H20Analytics
    • Machine Learning Analytics
    • Natural Language Processing Analytics
    • Programmable BotsAnalytics
    • AxureDesign
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • AgileManagement
    • SafeManagement
    • LeanManagement
    • Continuous Delivery Management
    • DevSecOpsManagement
    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
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