The Card Services Associate handles internal member-facing Associate inquiries regarding member credit and debit card issues and system exception reporting.

Job Duties

• Process, review, and manage multiple queues to support an individual caseload
• Research and respond to internal Associates and/or system issues and document results and findings
• Respond to inquiries from internal Associates regarding credit and debit card issues
• Identify and recommend updates or improvements in Card Services processes and procedures

Essential Skills

• Minimum one year experience in data entry or back office operations preferred
• Experience in the financial industry is preferred
• Strong written and oral communication skills over a variety of channels that include email, processing forms, face to face, corporate chat systems for overall team synergy and production
• Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
• Ability to adapt to changing business needs and prioritize accordingly
• Ability to foster strong relationships with internal and external stakeholders
• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
• Intermediate knowledge of Microsoft Office Suite; particularly Word and Excel
• Minimum Education: High School Diploma or equivalent

Location: Hillsboro, OR 97124 (HYBRID)

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First Tech is not currently offering Visa sponsorship for this position

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)