Capture Services Coordinator at Matterport (Remote)

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Matterport is leading the digital transformation of the built world. Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible. Millions of buildings in more than 150 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing.
 
We’re excited to announce that Matterport is now publicly listed on NASDAQ as MTTR. It’s an exciting time to join us!
 
Visit our Matterport Comparably Profile to learn more about working at Matterport and the awards we have won for being a Great Place to Work!


About the Role

We’re looking for an enthusiastic Capture Services Coordinator to join our growing Capture Services team. The candidate will help grow our operations and ensure efficient and high quality service delivery and experience for customers and Capture Technicians alike. The candidate will work closely with our network of Capture Technicians across EMEA, facilitating all scan requests and helping us grow the community by onboarding additional technicians as required. The candidate will also liaise with customers at various stages of the job lifecycle to help problem solve and improve the customer experience. 


Matterport is a remote workplace with headquarters in Sunnyvale, CA. This position can be based remotely in the United States #LI-Remote

What you will do

  • Coordinate with the client and Capture Technician to schedule capture requests and update capture request data in company systems throughout the job lifecycle. 
  • Liaising with customers as required, to solve operational issues.
  • Supporting the Customer Operations team through the job lifecycle. 
  • Provide support to Capture Technicians as required, to solve on site issues and project advice. 
  • Quality Assure Capture Technician deliverables according to set quality standards
  • Accurately input and record customer information into company systems

Who you are

  • 2+ years previous experience in a similar support/customer service role would be advantageous
  • Excellent communication and presentation skills
  • Patient and able to handle customer complaints and questions in a cheerful and helpful manner
  • Ability to multitask and juggle many projects efficiently

  • We want to hear from you! We are looking to build the best team of people who will be empowered to do their best work. If you have what it takes, but don’t necessarily meet every bullet in the job description we encourage you to apply.

Perks & Benefits

  • Comprehensive health plans – 100% of premiums covered for employees. (90% of family premiums)
  • Flexible Time Off for Exempt Employees/Generous PTO plan for Non-Exempt Employees – Take time to rest, relax and explore! Plus we offer Summer Fridays!
  • 401k, Company ownership in the form of RSU’s & ESPP Program
  • Continuing Education & Commuter Benefits

  • For more detail visit www.matterport.com/careers * Medical and retirement benefits vary by Country

Belief in Diversity

At Matterport, we don’t just accept differences, we celebrate them and recognize the value they bring to our customers and employees. Matterport is proud to be an equal opportunity workplace and works to create and support diversity at Matterport. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender, identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other category protected by law.

 Matterport is committed to providing employees with a work environment that provides a sense of inclusion and belonging and is free of discrimination and harassment. We also consider all qualified candidates regardless of criminal histories, consistent with legal requirements.

Matterport is likewise committed to working with and providing reasonable accommodation to all qualified applicants and employees with disabilities in accordance with the American Disabilities Act



For more information regarding how Matterport collects and uses personal information, please review our Privacy Policies. https://matterport.com/privacy-policy

More Information on Matterport
Matterport operates in the Cloud industry. The company is located in Sunnyvale, CA, Lawrence, KS and Chicago, IL. Matterport was founded in 2011. It has 534 total employees. To see all 13 open jobs at Matterport, click here.
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