Job Description
Job Summary
We are seeking an experienced campaign and delivery production manager with excellent communication and collaboration skills. In this role you will meet with partners from Lines of Business regularly as well as the delivery teams for email, ads and direct mail. You will facilitate status meetings, work sessions and issue mitigation to ensure all marketing campaigns are executed seamlessly. You will also support capacity planning for delivery teams in partnership with lines of business partners. You will have a passion for seamless execution, creative problem solving and a desire to learn about multiple work streams while building trusted relationships.
Job Responsibilities

• Regular 1on1s with line of business partners
• Become a subject matter expert on cross channel execution process, capabilities, tools and timing
• Become a subject matter expert on line of business campaign strategy and priorities
• Support on business requirements gathering in partnership with lines of business
• Facilitate forecasting with lines of business and work with campaign execution teams to ensure campaigns have support
• Provide status updates (change requests, timeline changes) on requests and communicate across all channel delivery teams
• Escalate and triage issues and questions between lines of business and delivery teams

Required Qualifications, capabilities and Skills

• Previous experience as a producer, project manager or account manager
• Excellent communication skills (written and oral) with meeting facilitation experience
• Proficient with Microsoft 365 Suite
• Experience working in project management/work flow tools
• Positive outlook with a "yes and" attitude
• Ability to stay calm under pressure while also having a sense of urgency and ability to juggle multiple moving parts of a project
• Experience in end to end execution of at least one of the following channels: Email, Media, Direct Mail

Preferred qualifications, capabilities and skills

• Experience in Workfront a plus
• Experience working and navigating in a fortune 500 company or large complex organization
• Bachelors degree or higher

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.