Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
Our team ofCall Center Trainersare great to work with, and we have an awesomemanagementteam of professionalswho are there to helpyou succeed. We believethatour clients are the most important aspect of our businessand that quality associates begin with quality training programs. Ourdetermination to be the bestand atruedesire toprepare our associates to excel is our goal.Join our talented Training Team that is second to none in the banking industry!
What you will be doing
You will be responsible for providing classroomtraining to new hire call center associates in multiple lines of banking and financial business. Whileensuringallclass objectives are achieved, you will conduct evaluations for individuals to identify new training needs and provide feedback to management. You will coordinate and ensure projects are completed by target deadlines and provide project status updates to management.

• Conducts full scope of activities to deliver new hire training classes forassignedlines of business
• Ensures class objectives and learning curve performance metrics are achieved
• Coordinates withtraining management teamto identify new training needs and recommend additional learning material as appropriate
• Communicates directly with clients to ensure a positive, professional client experience
• Assists with on-going training needs for multiple departments
• Assess quality assurance and provides coaching and feedback to employees
• Maintains internal department and external class training records
• Other related duties assigned as needed.

*SCHEDULE FLEXIBILITY IS A MUST! We are looking for someone able to work between our training hours of operation (Monday through Friday 6am - 12am).*
What you bring:

• At least two years training experience in a classroom setting
• Advanced presentation, interpersonal, time management, and organizational skills
• Excellent writtenand communications skills
• Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
• Bachelor's degree in education, communications, or business, or the equivalent combination of education, training, or work experience

Added bonus if you have:

• Project coordination preferred
• Bachelor's degree in education, communications or business
• Some training program design experience
• Banking or Financial Services training experience
• Call center training experience

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modernwork environment and a dedicated and motivated team
• Time to support charities and give back in your community
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• A broad range of professional education and personal development possibilities - FIS is your final career step!

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Vaccination Requirements
All employees must be fully vaccinated against COVID-19 on or before December 31, 2021. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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