Call Center Representative (Bilingual - Spanish) at TrueAccord

| Kansas City, MO
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Why TrueAccord?
 
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process. 

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

As a Bilingual Call Center Representative at TrueAccord, you have the opportunity to play a critical part in the lives of customers you serve through their financial recovery. We empower you to provide empathetically driven service and solutions to your customers every day. You will play a pivotal role in realizing our mission to take negative experiences out of debt collection forever. Join us in our dynamic call center and be a part of the solution!

Current Available Full Time Shifts:
M-F 10:30am to 7:00pm
M-Thurs 8:00am to 7:00pm

Current Available Part Time Shifts:
M-F 3:00pm to 7:00pm
M-F 4:00pm to 7:00pm

(Paid!) 4 Week Training Hours: 
Will match your chosen shift for 4 weeks

Office Location:
16011 College Blvd Suite 130, Lenexa, KS 66219. **This is an in-office role.

Pay:
Starts at $16 per hour + bilingual differential

Benefits We Offer (Full Time Only): 
*** Full medical, dental, and vision
*** 401k with contribution matching up to 4%
*** Monthly performance bonuses
*** 20 days of PTO, 10 paid holidays
*** Growth opportunities
*** Employee assistance program (EAP)
*** Paid time off to do volunteer work in your community!

What You'll Do:

  • Provide exceptional customer service
  • Motivate and guide customers through the collections process
  • Manage inbound and outbound repayment inquiries from consumers and debt consolidators via phone and email
  • Communicate with customers to establish payment solutions and resolve customer account inquiries
  • Meet key performance indicators as outlined by management
  • Meet expected quality and compliance standards

What We're Looking For:

  • Professional-level fluency in English and Spanish
  • Professional communication and interpersonal skills
  • Call Center experience
  • Attention to detail and critical thinking
  • Skilled in problem-solving, negotiating, and resolving conflicts 
  • Commitment to providing best in class customer service
  • Prioritize multiple tasks to ensure successful completion of each debt collection attempt
  • Ability to work in fast-paced and changing environment

The TrueAccord Culture
TrueAccord is a distributed company with a major presence in the San Francisco Bay Area and Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive and diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change.

Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google BigQuery (migrating to Snowflake)Databases
    • AWSDatabases

An Insider's view of TrueAccord

What's something quirky about your company?

Every Friday at 12:00 PM PT, we have Shout O’Clock time on slack. It’s a time to hear about the different challenges our company overcame that week and the wins! I’ve personally enjoyed reading all the slacks and have a fun time seeing all the different emojis that pop up!

Vanessa

Talent Sourcer and Coordinator

How does the company support your career growth?

I came to TrueAccord after university; I started as a customer service specialist and rapidly obtained more responsibilities and knowledge which led me to later transfer as a QA specialist in the engineering department with no previous coding experience. I’ve received countless opportunities and new skills that have helped shape my career vision.

Micaela

Quality Assurance Specialist

What unique initiatives do you have that encourage innovation?

Every new engineering hire has two parallel tracks while onboarding: getting deep into a particular technical area and also conducting 1:1 meetings with key business stakeholders across the company. Afterwards, the newly ramped up engineer makes a presentation to the entire team on how she’d design some or all of our systems from scratch.

Gene

Chief Technology Officer

What are TrueAccord Perks + Benefits

TrueAccord Benefits Overview

We offer:
*** Flexible PTO policy
*** Paid training
*** We promote work/life harmony
*** Paid holidays
*** Health (PPO and HMO), dental, and vision benefits
*** 401K with matching!

TrueAccord covers 95% of the premium cost for employees’ and 65% for their dependents’ medical, dental and vision coverage. TrueAccord covers 100% of the premium for employee Basic life and AD&D, and short- and long-term disability coverage.

Culture
Volunteer in local community
Recently, we've been forming volunteer and donation plans in the communities where our offices are located as a way to do our part in any way we can! More details on this soon.
Friends outside of work
Eat lunch together
Intracompany committees
Our Employee Experience Committee is comprised of employees from across the company! They facilitate DEI sessions, host fun events, and help recognize outstanding performance within the company!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Healthcare Limit: $2,750 Dependent Care Limit (12 and under + elder care): $5,000
Disability Insurance
Dental Benefits
MetLife Dental PPO, please ask recruiter for specific details.
Vision Benefits
MetLife Vision, please ask recruiter for specific details.
Health Insurance Benefits
We offer Kaiser Permanente (HMO in California only) and two different United Health Care PPOs. Please ask recruiter for details.
Life Insurance
Life insurance is equal to 2 times an employee's annual salary up to $500,000.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Managed by Empower Retirement.
401(K) Matching
TrueAccord contributes $1 for every $1 you contribute, up to 3% of pay for your 401k, and $.50 for every $1 you contribute, up to 5% for your Roth. Eligible on date of hire.
Company Equity
TrueAccord offers stock options to employees with a vesting period of 7 years! We believe in the power of equity, which is why our vesting period is long.
Performance Bonus
Bonuses are based on performance on an annual cycle.
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
While only certain positions are 100% remote, we have a flexible WFH policy. All WFH details are discussed and determined with your manager.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
TrueAccord hosts a company outing during the summer!
Free Daily Meals
Employees get free lunch on Tuesday, Wednesday, Thursday in the San Francisco Office.
Stocked Kitchen
TrueAccord has a fully stocked snack area with two full-sized fridges, an all-in-one coffee machine, and a huge wall of snacks!
Happy Hours
Happy hours are hosted at team's discretion.
Pet Friendly
Our San Francisco office is a dog friendly office.
Professional Development Benefits
Job Training & Conferences
TrueAccord offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Some departments, like Engineering and Product, like hold lunch and learns. These happen semi-monthly.
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

Employee Assistance Program (EAP): Claremont EAP assists with everyday challenges of life which may affect your health, family life, and desire to excel at work. It is available 24/7 and confidential.

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