CAD Support Manager
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewCMSO Software Enterprise Operations Organization is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations.
Job Description
THIS IS AN ON-SITE POSITION WORKING AT THE MONTGOMERY COUNTY POLICE DEPARTMENT FACILITY IN GAITHERSBURG, MD
Responsibilities of the CAD Support Manager include but are not limited to:
- Provides tailored technical customer operations support
- Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance
- Executes customer operations policies and procedures
- Builds and maintains positive, effective, and mutually beneficial-working alliances with customers
- Initiates problem solving action and follows through to resolution
- Performs root-case analysis of problems to formulate and recommend improved alternative operations
- Leads process improvement initiatives
Qualifications:
- Minimum of a high school diploma or equivalent required, Bachelor's degree preferred
- 3+ years of IT or public safety experience
- 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
- 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
- Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
- Experience creating positive working relationships with customers and application end users.
- Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
- Excellent verbal and written communication skills.
- Comfortable working both alone and in a team environment.
- Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
- Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
- Experience with Public Safety Applications including CAD and Mobile
- Experience with Virtualization software
- Experienced with Network Load Balancing (NLB) and Clustering
- Experience with hardware blades and Storage Area Networks (SAN); HP preferred
- Experience with firewalls and routers; Fortigate preferred
- Familiarity with JavaScript, .NET, ESRI 10.X and XML
- Ability to troubleshoot application system issues including hardware, network and third-party components
- This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Preferred Knowledge/Skills:
- Motorola PremierOne CAD and/or RMS Experience
Basic Requirements
- High school diploma or equivalent
- 3+ years of IT or public safety experience
- Must be able to obtain background clearance as required by government customer
Vaccine Requirement
As an employer of 100 or more employees, Motorola Solutions has implemented a policy requiring all U.S. employees reporting to a workplace (anywhere you are performing services on behalf of Motorola Solutions) where other people are present (including coworkers and customers) be fully vaccinated against COVID-19 by February 9, 2022. Any employees not fully vaccinated by this date will be required to participate in periodic COVID-19 testing.
If you are unable to be fully vaccinated, you may apply for a reasonable accommodation based on a qualified medical condition or religious belief. Any offer of employment will be contingent on candidate's ability to demonstrate proof of vaccination (unless approved for a reasonable accommodation based on a qualified medical condition or religious belief) or willingness to participate in periodic COVID-19 testing.
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.