Business Systems Specialist - Quoting (Remote)

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Career

The Business Systems Specialist is a key member of the Sales Operations Systems Team within the Center of Excellence Organization. This role helps to ensure systemic accuracy and usability of our sales tools through timely and accurate resolution of support tickets. Primary sales tools to be supported include Salesforce CPQ (FKA Steelbrick), Callidus CPQ, and Salesforce.

Your Impact

  • Assign, troubleshoot, and resolve Tier 2 tickets from sales users related to Salesforce CPQ/Steelbrick, Callidus CPQ, Salesforce, and other sales tools
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Triage Level 3 tickets to the right stakeholders with required information
  • Work with IT counterparts to ensure resolution of bugs and communicate bug status to sales users
  • Track trends and collaborate with Business System Analysts to recommend projects and enhancements to improve systems and processes
  • Assist in scheduled maintenance of the systems via data migrations
  • Maintain the SLA targets
  • Manage access and visibility related issues
  • Assist with documentation of best practices and usage
  • Ability to work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales Operations
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships

Qualifications

Your Experience

  • Minimum 2-3 years of experience as a Salesforce Administrator, Business Systems Specialist, IT Helpdesk Analyst, or similar role
  • Proficiency in Salesforce landscape and terminology, including data security and territory management
  • Experience providing systems and tools support to users
  • Excellent time management and problem solving skills
  • Ability to learn quickly and thrive in a fast-paced environment
  • Excellent written and verbal communication skills

Preferred Qualifications

  • Salesforce Administrator Certification
  • Understanding of the SaaS sales lifecycle and quote-to-cash processes 
  • Knowledge of ServiceNow, Workbench, Dataloader, and Clari
  • Experience with Salesforce CPQ, Steelbrick, and/or Callidus CPQ

Additional Information

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Palo Alto Networks is evolving and changing the nature of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at [email protected]

Covid-19 Vaccination Information for Palo Alto Networks Jobs

  • Vaccine requirements and disclosure obligations vary by country.
  • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
    • The job requires accessing a company worksite
    • The job requires in-person customer contact and the customer has implemented such requirements
    • You choose to access a Palo Alto Networks worksite
  • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

More Information on Palo Alto Networks
Palo Alto Networks operates in the Cybersecurity industry. The company is located in Santa Clara, CA and Plano, TX. Palo Alto Networks was founded in 2005. It has 10190 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 468 open jobs at Palo Alto Networks, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Palo Alto Networks's full profileFind similar jobs