Business Systems Manager

| Peninsula
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We are looking for a passionate Business Systems Manager to join our team. You will be part of the core team who will be responsible for the design, development, support, maintenance and improvements of business systems and related processes. An effective Business Systems program(s) improves the operational posture of Moveworks through strategic business system initiatives, innovative technical controls, well defined processes, effective cross-functional collaboration, and efficient project execution.

We are building a team that indexes on moving fast, solving challenging product / engineering problems and providing value to our customers. To be successful, you will be partnering with every single organization within Moveworks. This includes G&A, Engineering (infrastructure, machine learning, search, data, etc..) Sales, Marketing, Product, and Legal teams to identify risks and find creative solutions to mitigate and reduce those risks. This is an opportunity to play an integral and foundational role at the fastest-growing AI startup in its space.

This role will report to our Head of IT and will be in person at our Mountain View, CA office.

Who we are:

Moveworks is revolutionizing how companies support their employees — with the first AI platform that makes getting help at work effortless. Using advanced conversational AI built for the enterprise, Moveworks gives employees exactly what they need, from IT support to HR help to policy information. Our platform allows customers like DocuSign, Broadcom, and Western Digital to move forward on what matters.

Founded in 2016, Moveworks has raised $315 million in funding, at a valuation of $2.1 billion. We’ve been named to the Forbes AI 50 list for three consecutive years, while earning recognition as the Best Chatbot Solution at the 2021 AI Breakthrough Awards. Above all, we’ve built an AI company that puts people first, which is why both Inc. and the San Francisco Business Times called Moveworks one of the Best Workplaces of 2021.

Come join one of the fastest-growing teams on the planet!


What you will do:
  • Build out overall enterprise focused technology system integrations to automate current and future HRIS, ERP, and other systems that prioritize employee experience.
  • Architect and lead the implementation of systems and software. Monitor the efficiency and effectiveness of application operations while troubleshooting problems, as necessary.
  • Deep experience and expertise translating business requirements and processes into low friction automation and high impact systems.
  • Passion for exceptional documentation including diagrams, standards, and project papers.
  • Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.
  • Support requirement prioritization and scope alignment.
  • Drive system enhancement efforts to completion by capturing and assessing user requirements with business partners and provide configuration, development and application support to the teams enabling enhanced productivity, reporting capabilities and collaboration.
  • Collaborate cross-organization to ensure achievement of goals, including compliance with all applicable standards.
  • Align solution vision to KPIs and corresponding metrics.

What you bring to the table:

  • 7+ years of professional experience.
  • Deep understanding of B2B sales, marketing, and support processes.
  • Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships.
  • You have the desire to learn and apply new technologies.
  • Ability to self-train quickly and pick up new skills as necessary;
  • Excellent interpersonal skills and the ability to influence roadmap decisions.
  • Experience making important decisions independently and multi-tasking under pressure.
  • Thorough and current understanding of major enterprise business systems platforms and technologies including Okta, Jira, Confluence, Salesforce, NetSuite or Oracle, HRIS, Workday, and ADP.
  • Bachelor's degree in Computer Science / Information Systems or equivalent years of industry experience.

Even if you do not meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements or preferred qualifications can capture.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • IllustratorDesign
    • InVisionDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Moveworks

How would you describe the company’s work-life balance?

We have started with an ethos of empowerment and ownership, and this applies to how employees manage their schedules and workload as well. This is a place where you set your boundaries and personal life needs, and your team respects and empowers you to do so.

Celeste

Technical Recruiter

How do you collaborate with other teams in the company?

Every Movester is readily available via collaboration tools to ensure that teams can effectively work together. We have weekly company syncs with updates from each department to provide a space for centralized communication. My personal favorite, we have whole-company trips to allow employees to strengthen cross-team bonds in a fun environment!

Cherie

Software Engineer

How has your career grown since starting at the company?

Moveworks strikes a great balance between individual and company goals. ‘Do the best work of your career’ is a principle that largely influences it’s culture. From Day 1, my manager has put a strong emphasis on choosing projects that align with my interests while constantly identifying areas for growth that push me to be the best version of myself.

Saloni

UX Designer

How do your team's ideas influence the company's direction?

There’s no shortage of passionate ideas at a startup, but bringing an idea to fruition fast needs deep critical conversations to validate different viewpoints. Conversation Engine sits in the center of our product, connects ML and system engineering, addresses technology gaps creatively, sharpens our marketing message and equips our sales team.

Jing

Technical Lead

What projects are you most excited about?

The project I’m most excited about is the continued growth of the SDR team and how invested the company is in our success. Understanding our current roadmap and how everyone is looking for us to scale it gets me excited to think about where we could be in the next 6 months.

Freddy

Senior Sales Development Representatitve

What are Moveworks Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Moveworks hosts company outings Semi-annually.
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees free on-site parking.
Professional Development Benefits
Lunch and learns
Moveworks hosts lunch and learn meetings weekly.
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