Business Support Analyst II -(Remote & Onsite)

| Phoenix – Mesa – Scottsdale, AZ +15 more | Remote | Hybrid
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Overview
Preferred Location: Tampa, FL. Other Locations Accepted are TX and AZ only.
Employee will be able to work from home mainly, however, will need to go into an office when asked to do so.
Overview
Explore taking your career further with one of the fastest growing mortgage companies in the country! PennyMac Loan Services, LLC is expanding and leading the way through industry-leading resources such as technology, various loan products, competitive rates, and unparalleled customer service, designed to streamline the dream of owning a home or refinancing an existing mortgage. We are looking for diverse, highly-motivated team members who want to grow with our company.
PennyMac's Broker Direct (Wholesale) Channel is looking for a highly motivated, qualified Business Support Analyst. This role will provide support to all departments that fall underneath the Wholesale operations and initiatives. Key job functions include assisting the Business Support Team in managing key performance data, creation of automated solutions to assist various departments, monitoring exception reporting, creation of audit routines, etc.
Job Description

  • Provide administrative and analytical support for Strategic Planning initiatives as well as creating, producing, and reporting on applicable metrics and key performance indicators
  • Collaborate with and liaise between Cross-Function Leadership, Subject Matter Experts, Compliance, and Tech to execute Enterprise-focused solutions
  • Serve as a point person/Subject Matter Expert that works closely with internal and external customers, as well as the Project Management Team to ensure smooth transitions of new project roll-outs
  • Maintain high organization and communication to Project Management Team while working on, reviewing, and completing multiple projects
  • Provide weekly status updates to management on projects and assignments
  • Develop strategies to improve team and organizational effectiveness, training, customer service, policies, procedures, and company culture.
  • Coordinate and attend meetings as needed; distribute meeting notes and action items to impacted parties
  • Maintain awareness of industry practices and trends to recommend specific projects that may need to be addressed, either near term or in the future
  • Demonstrate time management ability in working with internal and external customers and hitting deadlines for assignments
  • Establish strong working relationships with related internal groups including IT, Marketing, Sales, Operations, Compliance, Credit, and more
  • Provide general administrative support for the division, as needed
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

  • Two (2) years + mortgage experience is required. Wholesale mortgage lending experience is preferred
  • Bachelor's Degree in Communications, Business Administration, or related field preferred
  • Technical writing skills preferred
  • Must be highly proficient in Excel, Word, and PowerPoint
  • Must be a team player with strong attention to detail and able to work independently
  • Ability to interact effectively with all levels of the company and interface with Executive Level Management
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Self-motivated and goal-oriented individual, with ability to meet aggressive deadlines
  • Ability to multi-task and effectively manage competing priorities
  • Strong analytical, planning, organizational, people, and time management skills
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Candidate Location Eligibility:
Dallas-Fort Worth, TX
Detroit, MI
Las Vegas, NV
Los Angeles, CA
Minneapolis–Saint Paul, MN
Nashville, TN
Phoenix – Mesa – Scottsdale, AZ
Raleigh-Durham, NC
Reno, NV
Sacramento, CA
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Tampa Bay, FL

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