Business Process Director - Training and Enablement at FIS (Remote)

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Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Business Administration
Travel Percentage :
Job Description
Exciting new opportunity!
As the world works and lives faster, FIS is leading the way. By developing solutions that touch nearly every market, company and person on the planet, our colleagues understand the real impact they can make. We believe in building inclusive teams where everyone's views count. Together, our collective diversity, skills and talents empower us to deliver the best products and solutions for our colleagues, clients and communities. If you want to advance the world of FinTech, we have one question: Are you FIS?
About the team:
Step into an exciting new career in Capital Markets supporting our newly formed global business processing service organization. Our Training and Enablement Director will be passionate about building a strong team responsible for driving engagement and ensuring new joiners are onboarded successfully. You'll have the chance to collaborate with business units to define roles and responsibilities while setting common best practices for training.
What you'll be doing:
  • Manages the Onboarding Program. Expands and integrates on-boarding at all levels of the organization to improve new employee acculturation, preparedness and retention and to build reputation as an Employer of Choice
  • Advises and assists employees by acting as the initial point of contact for training questions
  • Coordinates logistics for training programs including scheduling, location management, communication to participants and other responsibilities as required
  • Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team.
  • Aids in the production of training and development policies, procedures, protocols, standards, and guidelines.
  • Analyzes and monitors KPIs for the program aligned with organizational strategies. Measures the quantitative performance and the qualitative impact of the program by capturing pertinent data and regularly reporting to leadership.
  • Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures.
  • Consistently thinks outside the box and brings new and innovative ideas to the table to improve training effectiveness leading to improved employee performance and engagement.
  • Build relationships and collaborate with cross-functional business partners to uncover and support learning priorities
  • Continuously look for opportunities to streamline, automate and improve the current programs and processes

What you bring:
  • Banking or financial experience
  • Knowledge of FIS products/services is a plus
  • Passionate about improving the onboarding experience for new joiners
  • Ability to drive retention and engagement
  • Inquisitive and analytical
  • Bachelor's degree in business administration, finance, computer science, or information systems or the equivalent combination of education, training, or work experience.

What we offer you:
With FIS, you'll have the opportunity to grow your career the way you want. We have the tools to help you advance and succeed. These include:
  • Educational and personal development opportunities to advance your career.
  • The chance to go up against the most challenging, relevant issues in financial services and technology.
  • Opportunities to give back. That's why you'll have time to support charities in your community.
  • A workplace that's focused on collaboration, flexibility and respect.
  • Salary and benefits package that supports your lifestyle and well-being.

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Candidate Location Eligibility:
Atlanta, GA
Baltimore, MD
Birmingham, AL
Boston, MA
Charlotte, NC
Chicago, IL
Cincinnati, OH
Colorado, CO
Dallas-Fort Worth, TX
Detroit, MI
Houston, TX
Jacksonville, FL
Little Rock, AR
Milwaukee, WI
Minneapolis–Saint Paul, MN
New York City, NY
Orlando, FL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Raleigh-Durham, NC
Richmond, VA
San Antonio, TX
San Francisco, CA
Tampa Bay, FL

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