Business Process Consultant - Warranty at CNA

| Chicago, IL
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Job Summary
The Warranty Business Process Consultant will be responsible for the data management, reporting and analytics related to Warranty Service Contract business and will be an operational liaison with third party administrators and data management system provider. The individual will provide support to Warranty underwriting for activities related to client program management and prospective opportunities.
Essential Duties & Responsibilities
  1. Processing, reporting and analytics for Warranty Service Contract business. Includes loading client submitted contract sales and claims files to warranty data management system, working with clients and vendor to resolve issues, documenting solutions, running reports to validate data, tracking and analyzing results.
  2. Manage the monthly service contract accounting feed and release data and reports to other functional areas for review and additional analysis.
  3. Working closely with warranty account manager, update warranty contract system as necessary for changes in pricing, earnings, new clients or products. Serve as point of contact to ensure service contract data meets business, financial reporting and regulatory requirements.
  4. Report development and generation to support underwriting and program management, account profitability reviews and regulatory inquiries.
  5. Assist with client underwriting audits from developing the audit plan, testing contracts and claims and results write-up.
  6. Operational Support including managing invoicing and receivables, claim funding, monthly premium and claim processing, settlement processes and general inquires
  7. Participates in the development of presentations, report layouts, definitions and documentation
  8. May perform additional duties as assigned.

Skills, Knowledge & Abilities
  1. Knowledge of the insurance industry as well as understanding of the company's products, services, goals and objectives.
  2. Solid analytical, organizational and planning skills.
  3. Solid business process modeling and analysis skills.
  4. Strong analytical and problem solving skills.
  5. Solid oral and written communication skills and ability to convey business requirements and technical needs in clear, concise, and effective manner.
  6. Ability to work independently as well as in a team environment.
  7. Advanced computer skills including Microsoft Office Suite and other business related software systems.
  8. Ability to work on multiple projects concurrently with little or no direction to drive project and program initiatives.

Education & Experience
  1. Bachelor's degree in a related discipline or equivalent.
  2. Typically a minimum of four years of related work experience.

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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
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