Business Operations & Strategy Manager(Demand & Growth)
About Us:
ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Instagram, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace.
Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace and the kind of mission, that appeals to you, we’d love to talk.
Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As our BizOps & Strategy Manager for Demand/Growth, you will be a direct thought partner for all members of the marketplace consumer marketing, lifecycle, brand/creative, Ux and product marketing teams. You will work on answering the most critical questions for the marketplace business as we scale demand. You will initially report to the VP & GM of Marketplace and eventually report to the Director of BizOps & Strategy.
Specifically, you will focus on the following segmentation of responsibilities:
- Strategy/decision-making: Be the primary point of contact for the marketplace leadership team on critical questions related to our near-term and long-term success focused on demand and growth. With a MECE structure & non-biased thinking, you will drive strategic decisions on customer acquisition and customer retention programs
- Research: With a hypothesis-based approach you will lead or collaborate with Data Science to uncover potential areas of growth or confirm/disprove current working hypotheses
- Alignment: With strong storytelling & compelling propositions, you will drive strategic initiatives forward cross-functionally with Data & Analytics (DnA), Product, Finance, Sales, Sales Ops, BD, Ux etc.
- Execution & experimentation: You will set up the right executional structurals and ensure proper hand-off of initiatives as they come out of the incubation phase. You will work with Data science to make sure instrumentation and experimentation is implemented as needed by business
- Metrics & performance management: You will help structure OKRs, input and output KPIs and build/maintain various dashboards, lead metrics-based meetings outlining weekly operational and financial performance
Within 30 Days You’ll:
- Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
- Build hypothesis on current and future customer segmentation while working with DnA team
- Absorb all current progress to date and drive learnings and insights towards next steps
- Build OKR framework for marketplace along with key input and output metrics
Within 60 Days You’ll:
- Help refine our customer segmentation & LTV
- Start outlining various growth channels where we would want to optimize
- Collaborate with teams to start A/B testing of our customer segmentation
Within 90 Days You’ll:
- Based on learnings to date, help guide the team on course corrections we need to make
- Start defining your own strategic initiatives to focus and drive
- Build on all the current in-flight strategic initiatives
You Should Apply If you:
- Have at least 5+ years of work experience in a high-growth startup, consulting or investment banking, private equity etc.
- Have experience driving customer acquisition & customer retention programs, preferably in consumer marketplaces
- Have experience with marketing tech stack i.e. Branch, Appsflyer, Partnerstack etc.
- Have advanced skills in Excel, data-modelling, SQL and dashboarding
- Have a low ego and have a knack for collaborating with a wide range of people
- Love rapid change, are extremely curious and are excited by our mission to create a better marketplace for merchants and consumers
- Have strong executive presence and story-telling skills
- Are adept in bringing clear and logical structure to ambiguous questions
- Are highly analytical and think from first principles
- Are driven by results and enjoy doing whatever it takes to execute on complex projects
- Have a process-oriented mindset and ability to lead people to get things done
About Our Benefits:
- Competitive Salary
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program.
- Commuter benefits (including Uber Pool).
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Quarterly Industry Speakers Series.
- Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
- Fully stocked kitchen and cold brew on tap.
ChowNow takes the health and safety of our team seriously. Effective December 1, 2021, we will require all employees to have been vaccinated against COVID-19. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests accommodations will be considered.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
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