Business Operations Representative at Securian Financial (Minneapolis, MN)

| Minneapolis–Saint Paul, MN
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BDC Services is a team of associates who provide a variety of services for multiple teams within the Benefit Distribution Center. This entry level position handles tasks with high turnaround times that play a critical role in the success for the teams they support. The contributions of this position require a high level of attention to detail, problem solving, innovative thinking, data entry skills, and a strong desire to meet customer's needs.

Responsibilities include but not limited to:
  • Verify claim payments throughout the day for accuracy and that proper protocol has been followed.
  • Partner with Accounting associates to ensure all attachments are sent to them to mail with Claim check.
  • Perform various tasks that are integral to the success of all units within the BDC. Return original documents upon request, prepare and process correspondence for front end imaging, process system image failures, research and index claim incoming mail, split document images, monitor emails sent to department email, etc
  • Create online system claim record for Group, FIG, and Individual products. This includes accurately entering claim data and clarifying or obtaining additional information as needed.
  • Contact policyholder and/or administrative departments for claim paperwork and detail needed to process a claim.
  • Process requests to escheat funds to ensure proper handling of unclaimed funds.

  • Strong organizational skills to prioritize and handle a large volume of diverse service requests within a teamwork environment.
  • Excellent attention to detail, thoroughly and accurately completing work to meet established deadlines.
  • Proven customer service skills to meet the needs of internal and external customers.
  • Strong problem-solving skills to research check discrepancies and make decisions with minimal direction.
  • Professional verbal and written communication skills.
  • Data entry skills on multiple systems.
  • Ability to learn new products and procedures and apply knowledge in a rapidly changing environment.


Physical job requirements:
  • Ability to utilize keyboard, mouse and computer for up to 8 hours per day.
  • Ability to work at least 40 hours per week.
  • Ability to utilize telephone for up to 8 hours per day.
  • Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper).

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

New hire associates, regardless of work location or job responsibilities, must be vaccinated before beginning employment; exceptions considered for medical or religious reasons provided alternative reasonable accommodations do not create an undue hardship on the business.

Securian Financial has been around for 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:
  • Generous paid time off. We want you to take time off for whatever matters most to you!
  • Tuition reimbursement program. We value continuous learning at Securian!
  • Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future.
  • Continuous opportunities for new challenges.
  • Variety of health plan options as well as dental and vision plans.
  • Paid maternity/paternity leaves.

Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at [email protected]

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More Information on Securian Financial
Securian Financial operates in the Financial Services industry. The company is located in St. Paul, MN. Securian Financial was founded in 1880. It has 5001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 48 open jobs at Securian Financial, click here.
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