Business Operations Process Architect, REMOTE

| San Francisco, CA
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Meraki is making IT easier, faster, and smarter! As a business unit of Cisco Systems, Meraki is the fastest growing cloud-managed networking team in the world, with products and technology architecture that are changing the face of enterprise networking and making cloud-managed IT a reality. Headquartered in SF, the team has a growing international footprint with offices in Europe, Australia, Singapore, Japan, and China. On top of that, we're on track to be the most successful acquisition in Cisco's history (and certainly the most fun).

While we have some generous benefits, what truly makes Meraki special are the people. People at Meraki keep the culture strong and make working here exciting, meaningful, and rewarding.

You:

An experienced architect with strong business discernment, ready to partner with teams across the organization to drive large-scale initiatives. The role is highly interdisciplinary and requires strong collaboration with sales, channel, operations, business systems, strategy, product and finance teams. Be passionate about learning the behind-the-scenes operations of a company - how things work, why they are the way they are, and what the impact is to internal and external audiences. Always hungry for knowledge and eager to get things done (and done well). Open to change and not afraid of iteration.

As a Business Operations Process Architect, the projects will focus on business transformation, process creation and/or improvement, different monetization models, and go-to-market operations. Be ready to jump into solution design discussions, excited to articulate complex processes and provide your point of view. You will be responsible for reviewing, implementing and improving processes that help the organization scale and run more efficiently.

What you will do:
  • Lead complex project scopes, identify risks and issues that may impact success and be able to measure return on investment of projects
  • Facilitate large, cross-functional team collaboration across the organization where priorities and development lifecycles may differ
  • Perform early evaluations on projects in pipeline, including detailed information gathering, brainstorming solutions with the team, assessing impact to various stakeholders and understanding limitations
  • Learn processes end-to-end
  • Actively recommend/drive improvements
  • Design and implement processes that are simple to follow, compliant, and fulfill all business requirements
  • Advise and review solutions from other teams while maintaining an objective lens
  • Communicate changes to affected parties via change management efforts
  • Document new and amended processes
  • Drive adoption of new processes and standard methodologies
  • Analyze data to advise decisions and report on metrics
  • Build credible and meaningful relationships across the organization
Qualifications:
  • 5+ years of demonstrated ability in business architecture, management consulting, business process management, project management or program management
  • Experience with implementing end-to-end business processes and running complex project scopes (familiarity with Lead to Opportunity, Quote to Cash, Plan to Fulfill, and SaaS processes preferred)
  • Self-starter with high degree of motivation to drive projects and works well in ambiguity
  • Upbeat, personable, and able to work within set timelines across teams
  • Strong work ethic
  • Demonstrates collaboration, project management, and change management skills
  • Bachelor’s degree a plus

Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.

Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Network Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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