Sendoso
We help companies stand out by providing meaningful ways to engage with their buyers and customers.
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Business Operations Manager at Sendoso

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Who We Are:

Sendoso is where you go to build something bigger than yourself. We’re a Series C company with $152M in venture capital funding with more than 800+ customers and 20,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.

Our mission statement is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

We are unable to hire in the following states at this time: CO, HI

About Your Role: 

Sendoso is seeking a talented and passionate Business Operations Manager to join our Business Operations team. The Business Operations Manager will work across teams, departments, and functions to help define and measure KPIs. Your work product will inform the company’s overall strategy and gauge how the teams are tracking to specified goals. In addition, this is an opportunity to prioritize top initiatives across a fast growing company and drive growth and value.

Who You Are:

  • Detail and process oriented
  • Ability to drive projects from start to finish, from ideation through implementation
  • Proficient in MS Excel; experience with SQL is a plus
  • Analytical, and metrics-driven
  • Proactive, results oriented and able to learn quickly

Projects You’ll Work On:

  • Delivering strategic projects for our leadership that provide key business insights for high-priority initiatives
  • Leading and driving competitive projects forward in collaboration with various teams, including Product Management, Sales, Sales enablement and the broader Sendoso ecosystem
  • Being the business expert on assigned expansion and operations projects while keeping up-to-date with the roadmap strategy, projections, and hiring plans that inform important launches and special projects
  • Conducting in-depth analysis of our various businesses and developing a deep understanding of key value drivers to identify improvement areas and opportunities
  • Serving as the connective tissue of a cross-functional team working to share knowledge and drive people towards a common goal
  • Identifying, diagnosing and resolving performance issues
  • Managing financial/operational dashboards to monitor business line performance and analyze business drivers

Experience:

  • 5-8+ years of experience in Consulting, Investment Banking, Strategic Finance, Business Operations, or other rigorous roles requiring a blend of analytical and strategic skills 
  • Track record of working with cross-functional teams and driving towards optimal outcomes
  • Strong data-oriented skill set across SQL/Tableau or a willingness to learn 
  • Excellent verbal and written communication skills (within the team, to cross-functional partners, to leadership / executives)

Bonus Points If...

  • Previous work experience at a high-growth startup 
  • Previous work experience working closely with Executive and department leadership teams

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • BootstrapLibraries
    • VueLibraries
    • Ruby on RailsFrameworks
    • Vue.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
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What are Sendoso Perks + Benefits

Sendoso Benefits Overview

Sendoso offers very competitive benefits + perks and continuously invests in employees growth and well being.

Benefits:
• Medical Insurance through Anthem Blue Cross & Kaiser Permanente for California folks!
• Dental Insurance through Guardian
• Vision Insurance through Guardian
• Flexible Spending Accounts (healthcare, dependent &
commuter)
• Life Insurance (AD&D and supplemental)
• Short and Long Term disability

Time Off Benefits:
• “Take What You Need” paid time off policy
• Birthday Time Off
• Volunteer Time Off
• 9 Paid Holidays
• Paid Parental Leave
• Vacation Bonus (2x per year)

Additional Perks:
• ClassPass fitness benefits
• Discounted pet insurance through PetPlan
• 401(k) & Stock Options
• One Medical membership
• Family planning benefits through Kindbody
• Legal Assistance through Rocket Lawyer
• Employee Assistance Programs
• Education stipend
• And more!

Culture
Volunteer in local community
Apart from company wide supported community initiatives, Sendoso also encourages team members to get out in the community and volunteer by providing 16 hours of volunteer time off per year.
Friends outside of work
Eat lunch together
Intracompany committees
We have a Diversity & Inclusion committee that focuses on helping with educating and amplifying voices.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Our executive team comes from diverse backgrounds.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Sendoso employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Flexible Time-Off policy and birthday time off promotes mental health involvements.
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes work from home Full-time remote for specific positions, Work remotely on occasion as needed for other positions.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Sendoso offers pre-tax commuter benefits for all employees.
Company Outings
Each team hosts company outings Quarterly, and there are also frequent company wide outings.
Free Daily Meals
Employees receive $15 DoorDash credit every Wednesday at the expense of the company.
Game Room
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Friday. Employees get free lunch on Wednesday. This is on hold until we return to the office in 2022 or when it's safe.
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Sendoso offers discounted ClassPass memberships to employees.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Active after 6 months of employment, Sendoso will reimburse up to $2500 per calendar year for continuing education.
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
Active after 6 months of employment, Sendoso will reimburse up to $2500 per calendar year for continuing education.
Paid industry certifications

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