Business Operations Manager (Remote)

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Found is a modern weight care platform and community focused on integrated support. According to a recent CDC study, nearly 50% of Americans want to lose weight, and on average, Americans have gained 30 lbs during the pandemic. But the existing weight loss industry focuses on shame - if you don’t have the willpower to eat less and workout more, you aren’t trying hard enough.

Modern science shows us that weight care is complex - food and movement are important, but so are hormones, genetics, sleep, stress, mental health, and daily habits. Found’s unique approach incorporates personalized coaching, an online community, and if indicated, medical and prescription solutions. 

Research shows that addressing weight health reduces the long-term risk of diabetes, heart disease, and some forms of cancer. We believe in giving our community tools that will help them add years to their lives and reach their goals.  We believe it’s not just what you’ve lost, it’s what you’ve Found.  Found has raised more than $130mm from leading investors, including Atomic, GV, WestCap, IVP, TCG, Define Ventures and more.

The Opportunity

Found is looking for a Business Operations Manager that can blend strategic insights with an execution-oriented mindset. This role is perfect for an analytical problem-solver that enjoys both planning and implementing solutions that unlock significant opportunities while solving complex challenges. A smart generalist that likes to tackle hard problems from a variety of angles will excel in this role.

You’ll have the opportunity to lead projects with significant impact on growth, profitability, & scale in the early stages of a rapidly growing startup tackling an expanding category. In addition, you’ll be a trusted partner to our leadership team while developing deep insight into the customer experience and our internal operations. 

This role reports to our Business Operations & Strategy Lead and will be part of a team driving critical company priorities and decisions through analyzing data, connecting dots between cross-functional teams, and executing strategic initiatives. Initially, you will be focused within our Care Operations organization, which includes our pharmacy & fulfillment, clinical operations, and clinician support teams. However, no specific healthcare experience is required, and you will have the opportunity to work on projects across all parts of Found.

What You’ll Do

  • Leverage data (qualitative and quantitative) to identify and quantify initiatives to drive business impact and/or enhance customer experience
  • Execute on strategic priorities, particularly when there is an ownership gap in the company
  • Develop key metrics to track success for both the short term (experiments & initiatives) and long term (team functions)
  • Design scalable systems and processes to support rapid growth while ensuring quality execution
  • Lead reporting cadences and planning cycles for company leadership including creating presentations, facilitating meetings, and managing accountability 
  • Partner and build strong cross-functional relationships within Product, Operations, Growth, Coaching, and Finance
  • Support junior members on the team through mentorship and tactical project feedback

What You Have

  • 3-6 years of experience in consulting, finance, or strategy/operations roles at high growth tech companies or startups
  • Passion for working in a rapidly growing business with curiosity, humility, humor, and professionalism
  • Experience managing projects end-to-end, including scoping, designing the project plan, and executing
  • Experience leading projects with executive-level visibility that have multiple workstreams and stakeholders
  • Capability of storytelling with data; communicating analyses and fielding questions from a range of stakeholders
  • Ability to build ad-hoc business models from the ground up (Excel, Google Sheets)
  • Strong communication skills in verbal, written, and presentation format (PPT, Google Slides)

Bonus Points

  • Experience working closely with Product &/or Engineering teams
  • SQL Proficiency 
  • Understanding or background in healthcare and/or wellness

What You’ll Get

  • Competitive compensation
  • Medical, dental, vision, and life insurance
  • PTO, company-paid holidays, parental leave
  • 401K, wellness and wifi perks
  • Remote - first culture

Found is an Equal Opportunity Employer.  We seek and celebrate diversity in its many forms.  If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply.


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Technology we use

  • Engineering
    • JavascriptLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • React NativeLibraries
    • CircleCIFrameworks
    • ExpressFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • Next.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

An Insider's view of Found Health

What are some social events your company does?

Wellness Wednesdays involve an awesome group activity like a trainer-lead workout and lunch recipes! Each team also has the opportunity to get together in-person quarterly. My team’s last offsite was fabulous! We had fab social dinners together, walks on the beach, icebreakers, and lots of specific work to launch new initiatives and projects!

Alicia

Director of Research

How do you collaborate with other teams in the company?

At Found, we are constantly collaborating with other teams from quick brainstorms to large cross-functional design sprints to learn how to build the best solutions for our members. One of our values is #buildabiggertable and we truly value everyone’s ideas and opinions from engineering to design to product.

Libby Eyre

Sr Product Manager

What makes someone successful on your team?

The core trait that makes any engineer (and non-engineer!) successful at Found is the desire to learn. We’re building teams with complementing strengths and background experiences specifically so we can learn from each other. We build as a team and expect everyone to push themselves and each other every day.

Dan

Head of Engineering

How do you empower your team to be more creative?

“Building a Bigger Table” is one of Found’s core values that empowers our team to be more creative. We believe in increasing perspectives by hiring a diverse and inclusive workforce so that we can develop innovative ideas that will provide our members with an accessible weight care program that will deliver long term results

Sarah (aka SJS)

CEO

What are Found Health Perks + Benefits

Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Professional Development Benefits
Lunch and learns
Promote from within
Continuing Education stipend

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