Business Operations Director, Industry Products
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What You Get To Do In This Role:
- Own the End to End Release Planning & Execution and Go-To-Market Operating Cadence for Industry Vertical Products
- Establish clear goals, expectation, schedules, milestones and track dependencies, across multiple industry vertical products
- Work closely with release management, industry verticals engineering and industry and horizontal product teams to ensure release milestones and dependencies are on track for all industry products. Manage Scrum of Scrums for Industry Products.
- Establish clear goals, expectation, milestones, and track dependencies, across Industry Go-to-Market teams, to ensure enablement content is created/updated per GTM milestones and handed over to relevant GTM teams, per release. Partner with Product Management to ensure Enablement Plans are created and tracked to completion with enablement feedback solicited for evolving/scaling enablement activities
- Define and execute product operations processes across all current and future vertical product teams.
- Be on point for Product Usage Metrics, Product & Customer Dashboards and information for Product Business Reviews, partnering with Heads of Industry Products, central Product Operations, IT, Sales Finance and FP&A teams.
- Augment other strategic and operational initiatives/programs/projects as they arise
Qualifications
To be successful in this role you have:
- 15+ years relevant work experience in technology industry
- Quick starter who understands product releases and cross functional go-to-market workings of a product organization
- Utilizes experience, reflection & sensing, to foresee risks in terms of people, process and information, and puts in measures to mitigate them, in advance.
- Demonstrated ability to drive multiple projects/programs simultaneously
- Demonstrated ability to work with data and derive insights
- Excellent collaborator and high energy team player; if the team wins, you win
- Ability to drive cross-functional teams tactfully and with authority (high EQ expected) to align and deliver on common goals.
- Clarity in communication with a focus on key messages needed to achieve maximum impact.
- Ability to prioritize work ruthlessly following clearly defined criteria, with stakeholder buy-in.
- Must be able to keep momentum in times of change and scale, as organization grows.
- Scrum Certification, MBA or equivalent degree is nice to have
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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