Why Divvy?

At Divvy Homes, we're building an on-ramp to homeownership – one that's more flexible, more affordable, and an all-around better fit for today’s American family – and it’s working.

Role

Our Home Ops Team works relentlessly to ensure that our customers’ homes meet investment-grade criteria, both for the company and for our future homeowners. We commit to make the Home Inspection an exciting and successful experience for the customer and agent. We’re doing it at scale, growing every month and constantly developing methods and technology to improve our processes.

In your role, you’ll drive our day-to-day inspection workflow forward and look for ways to make it faster and better. You’ll communicate directly with customers, agents, and your colleagues to achieve detailed precision and handoffs between teams. Best of all, you’ll offer measurable impact to the most critical parts of the homebuying process - moving our customers closer to their goal of homeownership.

Your care for your work, great attitude, proactive communication, and ability to balance infinite detail at once will be rewarded with complete job satisfaction.

As part of the Team you will:

• Work in lockstep with our Divvy Inspectors, National Operations Team, customers and agents through the home inspection process. 
• Negotiate repairs and final home value based upon condition.
• React to bottlenecks and inefficiencies that impact the customer and agent experience.
• Own these responsibilities for multiple markets.
• Develop rapid fluency with our existing systems and processes.
• Probe inspection, customer and home cost patterns. Identify individual and systemic issues that affect the home inspection and closing. Make suggestions for improvement!
• Leverage analytics to improve and automate these systems and processes as we grow at a tremendous rate. Exceed the status quo and deliver exceptional communication, collaboration and service to customers, colleagues and stakeholders of all levels.
• Roll with the punches, alongside your teammates, to continue building bigger and better. 
• Support weekend coverage (Saturdays)
• Learn a ton and have fun doing it.

You’re excited about this opportunity because you are:

• Motivated to advance Divvy’s mission to expand access to homeownership and be on the front-line of helping customers purchase investment-grade quality homes.
• A compassionate communicator and able to manage difficult conversation with a focus on resolution.
• A rapid learner looking to roll up your sleeves in your next role and help scale a business significantly - nothing is “below” you nor do you shy away from a big opportunity to shine.

We think you’ll be great for this role if:

• You have 2+ years of professional experience with customer-facing and / or project management responsibilities.
• You have worked in or around residential real estate or construction through a prior job or internship, e.g. Sales brokerage, general contracting, property or asset management, leasing, development, etc.
• You have used your analytical, quantitative, detail, communicative and organizational skills...simultaneously.
• You have experience balancing execution of short-term responsibilities while building improved processes and policies.
• You have exceptional customer relations skills and a polished writing style.
• You have familiarity with CRM Platforms (e.g. Hubspot) 
• Nice to have: high-growth startup exposure, SQL experience (helpful, but not required!)

Divvy Perks

• Company laptop
• Full Benefits (medical, dental, vision, 401k)
• Diverse, smart, caring and unpretentious work environment - personality welcome!
• The unconditional support of a nationwide team that is passionate in supporting our customers to achieving homeownership

Commitment to Diversity & Inclusion

Divvy Homes is committed to building a diverse and inclusive team. We enthusiastically encourage individuals from a variety of lived experiences to reach out.