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Business Operations Associate Consultant (New York, NY)

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ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people-a fact that's reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond.
ZS's Business Operations group helps run, improve and transform our clients' full spectrum of business processes and operations, thoughtfully designing solutions focused on operationalizing analytics and implementing cutting-edge automation technologies. Our teams support both project-based and outsourcing solutions that go beyond streamlining operations and reducing costs to deliver domain-focused insights, practical innovations and a superior customer experience.
Business Operations individuals work across different areas including incentive compensation, call planning, meetings and events, process automation using Robotic process automation, customer-centric marketing, forecasting, master data management, value and access, research and development and marketing operations. Our Business Operations teams act as trusted problem-solvers and client connectors.
During their career at ZS, Business Operations team members will get a chance to work on a variety of projects that can be largely classified into the following categories. Each specialization applies some unique skillsets that team members are expected to learn over time.
1. Ops Analytics: Leveraging analytics to solve clients' business problems, and operationalizing them. Addressing business concerns and improving program design through ad-hoc analytics.
2. Data & Technology: Configuring and operating data and technology solutions to enable business insights, capability adoption and change management. Engaged in end-to-end tech cycles including requirements gathering, user acceptance testing and operations.
3. Process Transformation: Managing and optimizing operations, transforming processes through Intelligent Process Automation, and advising internal and external teams on ways to improve operations.
BUSINESS OPERATIONS ASSOCIATE CONSULTANT
Business Operations Associate Consultants (BOACs) manage key work streams that support our clients' business processes and operations. BOACs solve structured problems, develop best practices for operating and optimizing business processes, leverage mathematical skills to derive data-driven insights for clients to solve business problems, create deliverables, perform analyses and respond to ad hoc queries from the clients.
Responsibilities:

Understand client business issues, operating business rules, data and standard operating procedures
Incorporate process changes in response to evolving business needs
Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks
Strive for continuous automation of business processes (using RPA, Python, VBA, other appropriate tools etc.) working closely with the aim of decreasing effort, improving quality and value
Apply quality assurance best practices
Develop strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients
Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions
Learn and work with supporting analytical tools like Tableau, SQL, SAS, Microsoft Suite, R, QlikView, ETL (AWS, Informatica etc.)
Design and operationalize descriptive and diagnostic analytics using advanced mathematical techniques/ statistical models
Leverage analytic techniques to use data to provide insights and recommendations to client queries resulting from deliverables or business questions

Qualifications:
ZS welcomes candidates with bachelor's or master's degrees in any Engineering, Operations Management/Research, Management Information Systems, Management Science, Applied Mathematics, Statistics, Econometrics or other relevant academic program, plus a minimum of 3 years of relevant work experience. A demonstrated record of academic success is required.
Additionally, we seek individuals with the following skills:

Team orientation, ownership and leadership experience
Excellent organizational, task and team management skills
Strong work ethic and personal initiative
Quantitative aptitude to solve structured problems
Capability to develop unstructured problem solving skills over time
Aptitude to learn required tools. techniques etc. as per project requirements
Strong verbal & written communication, interpersonal and client management skills
Creative and innovative mindset
Ability to work across global cross-office teams
Client service orientation and strong business acumen
Process management, improvement focus and willingness to learn cutting edge tool and technology
Knowledge of Lean Six Sigma principles preferred (Green Belt certification desirable)
Prior experience in any analytics/ visualization tool like Tableau, SQL, SAS, Microsoft Suite, QlikView, Python, VBA, R etc.

ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable.
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
ZS offers a competitive compensation package with salary and bonus incentives, complete medical/dental/life insurance programs and retirement savings benefits. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire.
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Laura Elisa Montealegre

Principal, Digital & Technology

Customer Centricity Wins

Real World Impact

For Laura, it’s not the most thrilling tech that brings her joy — but the most impactful. “What I find most rewarding is working together with my global team to release tangible products that our users value and adopt every few months,” she said. One of the projects she has found most fulfilling is a complex multi-brand endeavor that empowers clients to transform their data environment to drive scalable analytics across their organization. “The impact would be reduced time to market and reduced cost to federate data across our client’s ecosystem,” she told Built In.

We are in a world where digital and data literacy are critical to an organization’s success and strategy. It’s not what technology clients use that differentiates but how we empower them with tools to extract value.

Vidya Viswanathan

Director, Digital Products & Solutions

Nothing Is Impossible

Disrupting the Status Quo

When Vidya looks at the modern healthcare landscape, she sees an opportunity for disruption. “Digital has shown us so far that nothing is impossible — we can solve problems that we have learned to accept as status quo,” Vidya said. She imagines a world where healthcare can be a seamless experience, powered by design, tech and data that ZS brings together. “Through data unlocking and building intelligence on it, we can solve for the foundational access challenges from outdated tech and data silos — effectively defragmenting the space and creating true impact,” she added.

Our aim is not to just push out another digital product into the already crowded space and earn some market share — it’s to help patients and providers access therapies with ease.

Andre Elder

Chief Information Security Officer

Data Is the Foundation

Cybersecurity at the Forefront

As an Air Force and National Security Agency veteran, Andre is bringing cybersecurity to the forefront of ZS’s efforts. “We can’t do our jobs and service our clients successfully without security — data is at the foundation of everything we do,” Andre said. At ZS, Andre has been given the space to flex his rich background in cybersecurity and military intelligence. “Being in a security function, we aren’t in a space with a lot of autonomy, but working here affords me the opportunity to make the case on why specific risks are important, then proceed to build capabilities that reduce risk.”

The autonomy I have at ZS provides the necessary support to the business, ensuring strategic goals and objectives are obtained.

What are ZS Perks + Benefits

ZS Benefits Overview

ZS offers competitive and comprehensive benefits, and strives to foster an inclusive environment for all. In addition to full medical, dental, vision, life and disability insurance, ZS offers generous PTO, family leave and fertility benefits, opportunities for learning and development, volunteer opportunities, social events, and a robust Belonging Network to engage with like-minded ZSers around the globe.

Culture

Volunteer in local community

ZSers have many opportunities to volunteer, donate and participate in pro-bono projects and events, throughout the year and on our global annual day of giving, ZS Cares Day.

Partners with nonprofits

ZS partners with many nonprofits, locally and globally, to provide volunteer hours and pro-bono project support.

Open door policy

Team based strategic planning

Pair programming

Open office floor plan

Employee resource groups

Employee-led culture committees

Hybrid work model

In-person all-hands meetings

ZS leadership conducts a company-wide meeting in a different ZS location each quarter, ensuring ZSers around the globe have the opportunity to connect with our leaders no matter where they're located.

Employee awards

Flexible work schedule

ZSers can work with their HR leader to request accommodations based on their individual needs.

Remote work program

ZSers can work with their HR leader to request accommodations based on their individual needs.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Highly diverse management team

ZSers elect leadership each cycle, a structure ZS’s founders established to ensure cultural continuity and elevate leaders who embody the firm’s dedication to strategy, innovation & collaboration.

Mandated unconscious bias training

ZS aims to provide a bias-neutral experience for ZSers, including the hiring process and performance management. We offer support & training at all levels and are guided by our Hiring Bill of Rights.

Diversity manifesto

Diversity employee resource groups

All ZSers are invited to join our ZSer-led global Inclusion and Diversity Groups and Belonging Networks that help give voice to underrepresented ZSers across our firm.

Hiring practices that promote diversity

ZS strives for a bias-neutral hiring experience at each step of the process, and provides training and resources for all ZS interviewers. ZS developed a Hiring Bill of Rights to outline our commitment

Diversity recruitment program

The ZS SEED program is designed to help ZS engage with bright young minds at historically Black colleges and universities.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

ZSers can opt-in to cover out-of-pocket medical expenses with pre-tax contributions.

Disability insurance

ZS provides short term disability benefits for up to six months. After six months, you may be eligible for benefits under ZS’s long-term disability program.

Dental insurance

ZS offers employees, spouses/domestic partners and dependents access to a complete dental plan for a low monthly premium, including preventive and basic services.

Vision insurance

ZS offers vision insurance as part of the ZS medical plan.

Health insurance

ZS offers comprehensive medical insurance to employees, spouses/domestic partners and dependents for a low monthly premium.

Life insurance

ZS covers the cost of basic insurance at 100%.

Wellness programs

All ZSers are invited to join Healthy Minds @ ZS, an employee resource group that prioritizes mental health for all. ZS also offers perks such as discounted fitness classes through local gyms.

Mental health benefits

ZS offer mental health benefits through medical insurance and has partnered with Workplace Options to support ZSers and their immediate family members/dependents with in-the-moment support.

Transgender health care benefits

Financial & Retirement

401(K)

ZS helps our people prepare for their future with 401(k) retirement savings.

401(K) matching

ZS offers 3% matching.

Performance bonus

At ZS, year-end bonuses are paid out before the end of December. Bonuses are determined by company and personal performance, weighted heavily towards your own efforts.

Charitable contribution matching

ZS matches employee donations and/or volunteer time, up to an annual maximum of $2,000 USD.

Child Care & Parental Leave Benefits

Childcare benefits

ZS provides access to back-up care for children, adult, elder family members and pets during a lapse or breakdown in normal care arrangements at a significantly reduced rate, up to 10 times per year.

Generous parental leave

The Family Leave Program offers 10 weeks of paid time off for the birth or adoption of a child or the serious health condition of a family member. 

Family medical leave

The Family Leave Program offers 10 weeks of paid time off for the birth or adoption of a child or the serious health condition of a family member. 

Return-to-work program post parental leave

Company sponsored family events

ZS offers many company sponsored events, both inside and outside of the office, including holiday parties, bring your child to work day, and admission to sporting events and amusement parks.

Fertility benefits

ZS covers medically required infertility services, as well as egg retrieval cycles, cryopreservation and egg freezing.

Vacation & Time Off Benefits

Generous PTO

ZSs receive three weeks of paid time off per year. Principal and manager level roles start with four weeks of paid time off.

Paid volunteer time

ZSers have the opportunity to participate in our global day of service, ZS Cares Day, as well as many volunteer and pro-bono projects throughout the year.

Paid holidays

Paid sick days

ZS offers up to one week of paid sick leave annually, in addition to regular PTO.

Flexible time off

Floating holidays

Bereavement leave benefits

Office Perks

Commuter benefits

ZS offers pre-tax commuter benefits to all employees.

Company-sponsored outings

ZS offers many company events, including annual holiday parties, summer outings and other events.

Free snacks and drinks

ZS offices have stocked kitchens with drinks and snacks.

Some meals provided

Company-sponsored happy hours

Join ZS teams for happy hours, such as a meet and greet with a local chapter of a ZSer-led resource group or office-wide beverage cart.

Recreational clubs

Join one of our many ZSer-led groups, including sports leagues, book clubs and more.

Relocation assistance

ZS provides relocation assistance on an as-needed basis. ZSers can work with the ZS mobility team and their HR lead on their specific circumstances.

Professional Development Benefits

Job training & conferences

ZS offers dedicated learning and training resources available from day one, enabling ZSers to gain skills, capabilities and knowledge relevant to their professional growth.

Tuition reimbursement

ZSers with at least 36 months of tenure may seek ZS support for advanced studies. ZS also partners with SoFi for student loan refinancing.

Lunch and learns

ZS business groups, Inclusion and Diversity Groups, third-party subject matter experts and nonprofits organizations frequently hold Lunch and Learns for ZSers to attend in-office or virtually.

Promote from within

Mentorship program

At ZS, you’ll receive guidance from various mentors, including your Professional Development (PD) Coach, Project Mentor and Buddy.

Continuing education available during work hours

Online course subscriptions available

Customized development tracks

Paid industry certifications

Personal development training

Additional Perks + Benefits

In addition to these benefits, ZS also offers: travel assistance insurance, SoFi student loan refinancing options, Milk Stork breast milk delivery services for working mothers, PerkSpot corporate discounts, and many options for professional development, networking and learning and development.

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