Business Line Risk Director at Ally Financial (Jacksonville, FL)

| Jacksonville, FL
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General information

Career area

Customer Care

Work Location(s)

12850 W. Gran Bay Pkwy, Jacksonville, FL, 2911 Lake Vista Drive, Lewisville, TX, 500 Woodward Avenue, Detroit, MI, 601 S. Tryon Street, Charlotte, NC



Ref #


Posted Date

Friday, January 28, 2022

Working time


Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

At Ally, every individual is a risk manager. In alignment with our risk culture, this position will oversee Business Line Risk for the Customer Care Experience (CC&E) Group. Oversight will include: Issues Management, Key Risk Indicators, Business Resumption Planning, Incident Reporting, Operational Losses, Compliance with Regulatory Changes, and Supporting RCSAs that impact all lines of businesses including Auto, Invest, and Deposits.

The role requires in-depth knowledge of business or first line risk and will drive a consistent approach across CC&E for issues management, regulatory change management, incident response team, RCSAs, key risk indicators management, third party governance, risk policy, standard and procedure governance. Also, collaboration for enterprise compliance training adherence, phishing awareness, business resumption planning, and operational loss management.

Operational risk, assessing the processes, people and systems to align to business objectives, will be the primary focus. Director will leverage process maps to identify critical risk for businesses to support a real time approach that enhances the risk framework. Role further requires knowledge and skills to execute business risk for third party suppliers, to ensure compliance and identify and oversee action plan for remediation. This leader will further ensure that the BLR aligns to the Consumer and Commercial Banking. Leader will manage a team of risk professionals that will have capacity to support other teams. Oversee the appropriate identification, assessment, and measurement of risk related to Customer Care & Experience. Further, appropriate solutions will be deployed to mitigate, control, monitor, test, and report identified risks. When necessary, identified risks will be escalated to the appropriate channels to ensure reasonable resolution.

The Business Line Risk Director will work with process owners and subject matter experts to facilitate risk assessments and review of business processes to ensure controls are defined and implemented to mitigate risk. As issues are identified, will work with process owners to document issues and determine action plans, close issues timely, and maintain reporting and tracking of issues. This position will leverage a holistic analysis to provide an independent assessment and guidance to business lines.

The Work Itself

  • Lead and promote a strong risk culture by using constructive dissent to appropriately challenge business lines using data and analysis.
  • Review procedures to ensure key processes are identified and conform to enterprise policies, standards, and procedures.
  • Identify, log, track, analyze, develop action plans for, and remediate issues in an effective and timely manner, and perform root cause analyses to proactively identify and remediate issues.
  • Direct the development and/or maintenance of new policies, standards, and procedures based on impacts from Enterprise initiatives and evolving industry standards.
  • Prepare monthly presentations for Sr. Business Line Risk leadership and Independent Risk Management.
  • Manage team addressing Issues Management program which includes leading issue definition and risk rating sessions, performing cross-impact analysis of root cause for issues, assess root cause themes identified by other Business Lines, gather and review supporting evidence of completed action plan steps, review and challenge MAIRs prior to submission and assist in monthly reporting and issue updates within relevant system of record, and able to provide an independent assessment.
  • Lead Third Party Suppliers compliance review for the Regulatory Change Management Program which includes reviewing changes, assessing Business Line impacts, developing action plans and validating completion of action items.
  • May lead in the development of Scenario Analysis by coordinating with key business partners and documenting the impact analysis to the business.
  • Oversight of cross business Consolidation of monthly reporting of KRMs for the business, facilitating documentation of data flows/data governance process and coordinating Quality Assurance (QA) reviews of Key Risk Metrics.
  • Support oversight of dynamic/continuous Risk Control Self-Assessment program by leading and participating in scoping sessions, facilitating the process assessment working sessions, entering data into the enterprise system and develop reporting based on overall results.
  • Direct team with execution of and/or participation in incident response activities, including key metric and customer response tracking

The Skills You Bring

  • Bachelor's Degree in Business Administration / Master's or Law preferred
  • Strong communication and collaboration skills; ability to work effectively across multiple teams
  • Ability to think strategically, use sound judgement, and balance short and long- term risk decisions
  • Comfortable with appropriate challenge and escalation
  • A minimum of 7 years of risk and/or legal compliance experience
  • Detail-oriented, deadline driven, self-directed and organized individual
  • Strong analytical and critical thinking skills
  • Financial Services or Consumer Protection Industry experience a plus
  • Excellent presentation and communication skills required
  • Strong interpersonal skills and experience in working across organizational boundaries
  • Strong working experience with Microsoft Office applications (Word, Excel, and PowerPoint)
  • Strong communication and collaboration skills; ability to work effectively across multiple teams
  • Ability to think strategically, use sound judgement, and balance short and long- term risk decisions
  • Comfortable with appropriate challenge and escalation

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
    • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
    • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

    Who We Are:

    Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

    Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected] Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
More Information on Ally Financial
Ally Financial operates in the Automotive industry. The company is located in Detroit, MI, New York City, NY and Charlotte, NC. Ally Financial was founded in 1919. It has 11000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 70 open jobs at Ally Financial, click here.
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