General information

Career area

Deposits Operations

Country

United States

Work Location(s)

1100 Virginia Drive, PA

State

Pennsylvania

City

Fort Washington

Remote?

No

Ref #

16698

Posted Date

Wednesday, December 6, 2023

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

The Wire Transfer and Official Check Specialist is responsible for reviewing customer accounts. In this role, your attention to detail will be important to your success. You will review different wire and ACH accounts for red flags and accuracy. You will work closely with ACH team as well as loss prevention. You will have direct customer contact as well as answering questions for the internal contact center therefore a high level of customer service is expected. This role is for you if you are looking for something new and challenging in back office banking!

The Work Itself

• Interact with the Customer Contact Center, Ally Bank customers, as well as non-customers
• Assist with research needed to resolve customer issues
• Maintain and distribute daily/monthly metrics and/or management reports as assigned
• Handle rush customer requests as assigned.
• Assist Supervisor with quality reviews of key processes, procedures documentation and procedure testing
• Participate with input & suggestions on improvements to process within the team to management.
• Keep management advised of any workflow issues and/or potential modifications to procedures or workflow that are received from the contact center, deposit operations' service teams, customers, or other Ally entities.

The Skills You Bring

• 1+ years of teller or retail banking is highly recommended
• Demonstrated wires and/or ACH experience preferred
• Ability to multi-task.
• Be challenge driven, goal oriented and capable of handling emergency or crisis situations.
• Strong written and verbal communication skills.
• Effective time management and organizational skills.
• Strong Windows based PC skills required.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date)
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging

49920

Experienced

55120

Expert

60320

Incentive Compensation: This position is eligible to participate in our annual incentive plan.