Business Excellence Manager

| Waltham | Hybrid
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connectRN is a tech enabled platform connecting nurses and aides with opportunities to improve their work life. We believe nurses and aides are the backbone of the healthcare system, and deserve to be rewarded, respected, and recognized for their contributions. Our platform offers career development resources, flexible shift offerings, and the opportunity to participate in a supportive community of peer professionals. By using technology to bring nurses together, we empower healthcare workers to take control of their careers and their futures. connectRN was conceived by a nurse to empower clinicians at every experience level. Headquartered in Waltham, Mass., connectRN serves the American healthcare sector. To learn more about our platform, please visit https://www.connectrn.com/.


As a key player on the growing Operations team, the Business Excellence Manager will help scale services across the company, enabling internal teams to continue to deliver the best experience to nurses and aides across the country.

You will...

  • Identify and execute on opportunities for process improvement that streamline service delivery and enhance the clinician experience
  • Collaborate with product and program leads to improve the operations of clinician services, including credentialing, pay and onboarding
  • Oversee the delivery of cross-functional projects between product, operations, and support teams and stakeholders
  • Develop and implement policies and procedures for internal and external teams
  • Review and build reports that measure operational performance
  • Iterate and build quality assessment procedures that continuously improve our quality of service

You have...

  • A belief in our mission of creating a better world for nursing professionals in the US
  • Demonstrated success scaling processes and systems that support efficient product-led growth
  • Experience and comfort with managing multiple projects and complex stakeholders simultaneously 
  • Expertise with using Excel and other reporting tools 
  • The desire to work in a scrappy, fast-paced environment where change and ambiguity is the norm
  • Salesforce experience (preferred)

You'll get...

  • 100% employer-paid premiums for your (and your family's) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
  • Health Savings Account with contributions from connectRN of up to $2,000 annually
  • Free gym and parking on-site (Waltham office only)
  • Flexible time off policy
  • 401k with match



Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. As a healthtech company, connectRN is committed to the health of its employees and will only hire those who are vaccinated against COVID-19 or if unvaccinated exclusively due to medical or religious exemption.



connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.

More Information on connectRN
connectRN operates in the Healthtech industry. The company is located in Waltham, MA, Baltimore, MD and Nashville, TN. connectRN was founded in 2014. It has 300 total employees. It offers perks and benefits such as Open door policy, Team based strategic planning, Open office floor plan, Flexible work schedule, Remote work program and Mandated unconscious bias training. To see all 2 open jobs at connectRN, click here.
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