Business Continuity Manager

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We are currently seeking a Manager of Business Continuity to join our team. The Manager of Business Continuity role is responsible for developing, implementing and leading the strategies, operational and tactical plans to ensure the continuous improvement of Business Continuity Management (BCM) across Zoom businesses and all functions globally. This leader will support our CISO and Zoom’s Business Resilience Team through ensuring business continuity plans are in place and by collaborating across teams globally.

This position will also act as the key business partner in crafting and supporting functions in developing a BCM metrics, awareness program, supervising/conducting drills/exercises and delivering training including providing standards, policies, plan templates and training materials.

This position reports to the Senior Manager of Business Resilience. The ideal candidate will be an expert in their field with a proven ability to design and implement a best-in-class resilience product worldwide. 

Responsibilities 

  • Responsible for all aspects of the organizations Business Continuity Management Program (BCM) which includes the design, implementation, continual assessment and improvement of business continuity plans to ensure all core functions of the Company continue until normal operations/facilities are restored.

  • Working with the various lines of business and corporate functions to conduct Business Impact Assessments (BIAs) and drive the development of robust business continuity plans (BCP) that include contingency planning for loss of people, loss of facilities, technology, and vendor dependencies.

  • Develop comprehensive and integrated exercises to test and update BCPs on a regular basis. Works with other teams to ensure Business Continuity risks are sufficiently identified, assessed, mitigated, and reported. Serves as a primary liaison with internal and external auditors and federal regulators.

  • Provides strategic thought leadership and subject-matter expertise on crisis management planning and execution.

  • Establishes and proactively manages a sound business continuity framework (governance processes, policies, procedures, and best practices) to keep the BCM program components aligned, current, relevant, actionable, auditable and ensures all plans support business resumption within approved recovery time objectives (RTO’s) and recovery point objectives (RPO’s).

  • Identifies most severe risks to the enterprise and details business impact. In collaboration with line of business and IT leaders, determines systems, business units and personnel which are most crucial to support core operations of the Company.

  • Gains support from departmental leadership on BCPs.

  • Develops appropriate communications for various audiences in support of the BCM program. Establishes reports, dashboards and scorecards on the operational status and maturity of the program.

  • Regularly conducts comprehensive business continuity exercises to assess plans and proactively identify weaknesses. Documents and reports on results of exercises. Closely partners with business and IT leaders to remediate weaknesses and conducts follow up testing to ensure appropriate outcomes.

  • Effectively manages assigned program staff by establishing clear goals and objectives. Provides staff with clear, concise direction and provides regular performance feedback throughout the year. Anticipates and identifies issues inhibiting the attainment of assigned goals; develops and implements corrective actions. Identifies and encourages development opportunities

Desired Skills and Experience

  • Bachelor’s degree in Business, Computer Science, Information Management, Information Security, or a related field

  • 8-10 years of total relevant work experience in public or private sector

  • Understanding of regulatory requirements for technology companies in US

  • Exceptional project management and reporting skills

  • Expert at summarizing, packaging, and presenting data to assist executive leadership in assessing options and decision support

  • Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor

  • Strong innovative and creative solution development and deployment capability

  • Possess a demonstrated sense of urgency with the ability to perform well under significant enterprise-wide pressure

  • Ability to structure, manage, and coordinate complex cross-organization projects and processes with multiple stakeholders

  • Ability to handle projects with multiple work streams, with proven leadership success over a wide variety of business problems

  • Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

  • Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior leadership, other executive, functional, or regional management while supporting syndication with stakeholders across the organization

  • Effective meeting management skills and experience with leading large-scale incidents

  • Previous Information Security and Vendor Management experience

  • Knowledge of IT controls and auditing practices

  • Excellent leadership skills with the ability to develop and foster partnerships

  • Fluency in Google Suite, Microsoft Office, and Asana

  • This role is open to candidates in the U.S.


Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • GitLabServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail
    • ZoomCollaboration
    • We use Zoom for Chat, Meetings, Webinars, Phone and more!Collaboration
    • AsanaProject Management

An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Employee Resource Groups include Veterans and Women@Zoom with more on the way!
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Zoom offers a 401(k) plan with automatic enrollment and a separate deferral percentage for bonuses. We match 50% of the first 3% of 401(k) contributions.
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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