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Miami, FL

Business Continuity Manager (Miami, FL)

| Miami, FL
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Our Opportunity:

Chewy is seeking a Business Continuity Manager to join the pack in Plantation, FL. This is a new position, reporting to the Director of Risk Management, and will support all business continuity management (BCM) planning activities necessary to enable Chewy to identify business continuity needs, create recovery strategies, and document and test Business Continuity (BC) plans.

What You’ll Do:

  • Work with all functional business areas to develop and maintain corporate-wide business continuity plans that address business planning, recovery, and emergency response management
    • Support the Director in aligning all BC planning, initiatives, and goals with organizational goals
    • Create an enterprise-wide BCM process and governance structure for managing BCM within Chewy
    • Design and outline BC goals, objectives, and scope for BC and Crisis Management plans
    • Develop effective working relationships with key business stakeholders and infrastructure teams
    • Liaise with business stakeholders to identify key processes, key resources, and optimal recovery time objectives (RTOs) for each area
    • Assist with conducting Business Impact Analysis (BIAs) & Risk Assessments of key processes and resources to identify specific BC needs
    • Work with business teams to create BC plans aligned with each key process and its RTO
    • Conduct BC assessments and assist in creating BC plans for all new business verticals
    • Conduct risk assessments of emergency response preparedness and identify program gaps
    • Assist with managing 3rd party BCM vendors and defining project SOW
    • Review BC preparedness of identified key vendors
    • Maintain current knowledge of industry trends and BCM best practice 
  • Develop and execute maintenance and testing programs for all BC plans
    • Direct and supervise BC plan maintenance and update processes
    • Design and facilitate tests and exercises that rigorously test BC program assumptions
    • Address lessons learned and implement corrective actions identified through annual testing
    • Measure the effectiveness of corrective and preventive actions
    • Facilitate any internal and external audits as needed
  • Facilitate and support the execution of BP plans at the time of a crisis event
    • Lead and facilitate the execution of BC plans for the business during an event
    • Support Crisis Management Teams with critical BC plan components for critical decision making
    • Provide visibility and reporting to Crisis Management Teams on critical functions during an event

What You’ll Need:

  • Bachelor’s degree in business or similar with 6+ years’ experience managing business continuity planning within an organization
  • Certified Business Continuity Professional (CBCP) designation or similar (BCI or DRI)
  • Passion and entrepreneurial spirit, with a drive to build an important function
  • Strong business acumen with knowledge of technology, business concepts, and processes
  • Self-starting attitude with the initiative and ability to proactively identify issues, research and analyze complex matters, assess potential exposures, and effectively propose and execute courses of action to minimize business continuity risks
  • Experience assessing IT disaster recovery plans a plus
  • Strong communication and project management skills


  • Ability to work nights and weekends during a crisis event
  • Ability to travel 25%

If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]

If you have a question regarding your application, please contact [email protected]

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What projects are you most excited about?

I'd say our new onboarding program, which educates and immerses Chewy’s new hires in our business, mission, and Operating Principles. I hope new Chewtopians walk away from our revamped onboarding experience with a deeper understanding of what makes Chewy special and that it helps them build connections with their fellow new team members.


Senior Talent Manager

What are some things you learned at the company?

Creating a work environment that is accessible to everyone attracts a diverse talent pool and unlocks talents and skills that might not be available otherwise.


Sr. Accessibility Program Manager

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What’s the vibe like in the office?

My favorite Operating Principle here at Chewy is “Debate Openly, Commit Fully.” It makes me comfortable having passionate disagreements with my coworkers about a project when appropriate, knowing that we can have a (zoom) beer later that day and feel OK about it. Every company strives for that culture, and it's a part of our DNA at Chewy.


Senior Product Manager

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