Broker, Vouch Specialty

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About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry. 


What does a work environment look like at Vouch?

Vouch is a Virtual First Workplace with office locations in SF, Chicago, and NYC. This role can be based anywhere in the U.S as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time).


Role Responsibilities: 

This role will require a willingness to develop the necessary knowledge of professional lines products and develop skills to better assess risks and exposures. In this position, the Broker’s main responsibility will be supporting the management of the existing book and assisting in placements; while learning all aspects of professional lines insurance at Vouch. 

In this role, the Broker provides basic technical expertise and administrative support to the other placements team members to facilitate the process of market placement, client service, and account processing. 

This is an operational role that supports the Placements Team by assisting with organization, daily operations, communication with clients and account management support, quoting process, proposal creation, pipeline, and Salesforce maintenance.

We pride ourselves on making things fast, easy, and tailored for our customers. Some of our best customer feedback is about our amazing customer experience and service. You’ll be responsible for helping us scale that reputation. 

Job Duties: 

  • Consult with and advise internal team members and clients on technical insurance matters. This includes new business, renewals, and upgrades of existing coverage.
  • Meet and exceed production and service KPIs
  • Process policies and endorsements on both carrier and agency management systems, documenting and issuing all relevant documentation
  • Review and evaluate information and analytics to assess and evaluate client risks to support the placement of client risks in the insurance market
  • Works closely with the Sales and Success team in gathering information for submissions
  • Oversee design and preparation of draft proposals; negotiate and finalize carrier quotes, terms and conditions, and coverage confirmations to ensure contract certainty
  • Bind carrier quotes and review binders and coverage confirmations
  • Responsible for project assignments as directed by management and working in a collaborative team environment
  • Develops business relationships with Sales, Customer Success, Insurance Ops, and externally our carrier contacts and wholesale partners
  • Deliver consistent and timely follow-up in response to client requests and issues
  • Maintain systems and follow-up for receipt of policies, endorsements, inspection reports, correspondence, claims, etc. from outside sources
  • Assist in processing binders, invoices, and any tax filings
  • Assistance in accounting procedures such as invoicing
  • Assist in creating Certificates of Insurance for Vouch Specialty clients
  • Participated in continuing education to develop professional lines product knowledge
  • Other relevant duties as assigned

About you:

  • Minimum of 2+ years of insurance experience (e.g., insurance account management, customer account management success)  
  • Ambition to master cyber/E&O coverage and exposures
  • Experience in retail agency/brokerage or insurance company environment preferred
  • Dependable, positive, and detail-oriented with excellent follow-through skills
  • Able to deal well with ambiguity and maintain composure in complex situations 
  • Will seek guidance when needed
  • Associate’s degree or higher preferred
  • P&C License required

Nice to have:

  • Exposure to and passion for early-stage startups and/or high growth environments
  • Basic understanding of wholesale insurance coverages, forms, and processes preferred.

Vouch provides a number of benefits to help you bring your best self to work:

  • Competitive compensation and equity packages
  • Health, dental, and vision insurance
  • Parental leave
  • Flexible vacation time (Unlimited PTO)
  • Wellness allowance ($80/month)
  • Technology allowance ($100/month)
  • Monthly Doordash credits ($80/month) 


Vouch believes in putting our people first, and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal opportunity employer and celebrate the diversity of our growing team. 

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. #LI-Remote

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • VueFrameworks
    • TypescriptFrameworks
    • Google AnalyticsAnalytics

What are Vouch Insurance Perks + Benefits

Vouch Insurance Benefits Overview

We provide a competitive perks and benefits package including the following:

We cover 85% of health benefits for employees (health, dental, vision) as well as 75% as dependents

Unlimited PTO

We have federal holidays off, in addition, we do also have months that do not have holidays so our leadership team picks one day in that month that we all take off (regular 3 day weekends)

$80 wellness reimbursement each month which is up to you how to use (Fitness classes, gym membership, home equipment, mental wellness, etc.)

$100 Technology - Cell/Internet phone allowance.

$20/week DoorDash credit.

$500 continuing education stipend - (Certs, classes, etc.)

You get to work with an amazingly collaborative, smart, fun, and hard-working team!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Culture committee, DEI ERG, Women & Vouch
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Customized development tracks
Paid industry certifications

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