Customer Engagement Strategy Manager

Are you ready to work on world changing technologies? Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a Leader for the third year in a row in the Gartner Enterprise iPaaS Magic Quadrant and recently recognized by Inc. Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes.

Boomi provides the foundation on which your business can evolve and innovate. According to a recent survey by Vanson Bourne, connected businesses are far outpacing their competitors. We help organizations connect everything and engage everywhere across any channel, device or platform. More than 18,000 organizations are using Boomi to run better, faster and smarter.

Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology and want to build something big. If you are passionate about solving hard problems, enjoy working with world-class people and developing cutting edge technology, you should explore a career with Boomi. Learn more athttp://www.boomi.com/or visitBoomi Careers.

Boomi is looking for someone to drive the strategy, roadmap, and execution of a comprehensive customer engagement and expansion sales strategy. In this role, you'll be working with the head of customer experience to understand customer preferences and you will design cross-functional processes to enable a seamless engagement experience and corresponding materials (such as playbooks) to support expansion sales. This role sits within our CX organization and will require extensive collaboration with cross-functional leadership, top-notch communication skills, and a strategic mindset.

You will:

• Drive the strategy, roadmap, and execution of a comprehensive customer engagement and expansion sales strategy
• Build and optimize models to assess white space, propensity to buy, and other key expansion indicators
• Develop clear understanding of customer preferences for engagement and identify new opportunities to connect with customers; overlay customer preferences with sales efforts to develop a targeted expansion strategy
• Develop key metrics and capture and analyze data to continuously improve the impact of customer engagement and expansion sales efforts
• Work with cross-functional leadership to define and optimize communications and processes for customer engagement and ensure alignment with existing go-to-market strategies
• Contribute to codification and sharing of best practices in customer engagement across the organization
• Drive other strategic efforts as needed based on customer insights data

Desired skills & experience:

• Work experience in management consulting, CX, customer success, product marketing, or related areas of focus
• Track record of high performance/achievement and driving cross-functional impact with multiple stakeholders
• Strong ownership mindset with a drive to execute
• Excellent project management, stakeholder management, and interpersonal skills
• Ability to drive multiple projects across cross-functional teams and effectively communicate with senior leadership, including executive-level communications
• Strong written and oral communication skills
• Ability to build models and analyze data to drive decision making
• Bachelor's degree; MBA or analytical master's degree preferred
• 5-10 years of relevant experience

We are currently a fully-remote company, due to COVID-19, and will remain a remote-friendly company once we can safely return to site. When it's safe to do so, occasional travel may be required (
Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind

Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages