Motorola Solutions
We help people be their best in the moments that matter.
Hybrid

On Boarding Specialist II - Security Monitoring Service Facilitator

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
Service Transition, Customer Onboarding, DG072
Job Description

Job Description

On Boarding Specialist II –Security Monitoring Service Facilitator

Overview

The On Boarding Specialist II –Security Monitoring Service Facilitator Interfaces with Field and Operations teams to ensure customer Remote Security Update Services are deployed efficiently and accurately. The On Boarding Specialist I will receive on boarding requests and document their status in Smartclient and/or Remedy systems. Each team member is responsible for case management of the on boarding cases they own.

Specific Responsibilities of On Boarding Specialist II

  • Update cases owned every 7 days
  • Gather data required to complete the On Boarding Process.
  • Interact with the field to resolve issues related to On Boarding projects
  • Monitor notifications generated by Greenfield contract system and react accordingly to meet on boarding goals.
  • Coordinate with North American Service Support organization to approve customer contracts to effect revenue realization as scheduled.
  • Escalate issues as required to overcome process delays.
  • Answer incoming MERX calls to the On Boarding intake 800 number.
  • Perform required technical configuration tasks related to Security Monitoring, including:

-Syslog Verification

-Verify if Syslog exists

-IDS Verification

-Verify if IDS exists

-Firewall Modifications

-Set logging to Syslog to CSMS

-Verify rules are in place to allow Security Monitoring Services

-McAfee Modifications

-Enable updates to include Motorola's updates

-Set up task to pull updates from Motorola

-Disable Motorola updates from client package

-Configure packages to be updated

-Modify auto responses to report events on interest

-Upload connectors and parsers to CSMS, DC, Syslog (if applicable)

-Open C3 ticket with SDO for installation

-After installation is done verify data

-Apply event filters

-Apply connector parsers

-Apply connector filters 

Additional Responsibilities

  • Knowledge and/or experience with security software installation and configuration.
  • A familiarity with basic IP configuration/functionality (A+ certification, at a minimum) is required.
  • Complete additional tasks related to customer service support and deployment as designated by management.

Hours of Work

  • Usual schedule is day shift, 40 hours per week, Monday through Friday.

Physical Requirements

  • On Boarding Specialist II job requirements do not include any heavy physical lifting.
  • The job does require maintaining a stationary position (seated or standing, as the employee prefers) for the majority of the work day.
  • Extensive computer usage, reading and entering data from monitor.


Basic Requirements

Associate Degree of equivalent experience.

1+ years of experience in project management or IT.

Understanding of standard computer based tools - Microsoft office, etc.

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.


Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan
No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Our remote work program includes telecommuting at Manager discretion.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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