Billing Support Specialist
WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU?
Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in Cloud Content Management, Box is the only company that can help enterprises transform how people work together.
That's where you come in! Your day-to-day will entail partnering with our global team in Redwood City, London, and the Philippines to provide support to Box's growing list of 100,000+ customers around the world.
WHAT YOU'LL DO
Assist with customer escalations related to subscriptions, payments, and cancellations.
Provide guidance to our front-line agents on policy, process, and ticket handling.
Work cross-functionally with groups such as Order Management, Enterprise Systems, Legal, Sales, and Support, both as an internal resource and to resolve systems and customer issues.
Create and maintain enablement resources for front-line agents.
Lead and support process improvement projects.
Participate as a subject matter expert in weekly quality assurance conversations with our offshore vendor partner.
WHO YOU ARE
You have...
The ability to practice good judgment while ensuring policy and processes are followed across the team—doing the right thing for Box and the customer.
The ability to think independently and creatively.
Organization skills, great attention to detail, and strong verbal and written communication skills.
Enthusiasm for a customer-facing role.
3+ years of customer service experience in some capacity (especially great if that experience was coupled with finance/accounting responsibilities!).
Familiarity using systems such as Salesforce and Zuora.
Bachelor's degree or equivalent experience.
BENEFITS
Visit this webpage to check out all of our exciting benefits: https://join.collectivehealth.com/box
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.